JohnnyQuest
Registered
- Messages
- 56
- Reaction score
- 25
- # of dives
- 1000 - 2499
Heres a story about LD that impressed the heck out of me: About a year and a half ago, I purchased two Sunnto Mosquito computers from LP. When I placed my order, I was told that the owners manuals were not in English, but that I could download the English manual on line (gave me the link) AND that LP would eventually send me the English manuals. They said that the English manuals were on order from Sunnto and would arrive in a month or two.
I got the computers when they said Id get them, the on-line manuals were easy to download, and the paper manuals were in Italian. I first used the computers in Palau. They worked perfectly. After about a month, I called LP to enquire on the status of the English manuals (the paper manuals are very compact and perfect for taking on a trip so I wanted them). I was told that they were still on back order. I figured that LP was telling me what I wanted to hear and that Id never see the manuals. After all, they sold me computers they bought in Italy and in order to send me English manuals LP would have to buy them (an additional expense for them) from Sunnto. I figured I got a bit hosed. I got computers at a great price, but the principal of being lied to really got me mad. Now remember that it was just my head telling me I was lied to. They had my money so there was absolutely no reason for them to actually send me the manuals. I felt foolish for ever thinking that they actually would and assumed I was hosed.
Well, low and behold, two English manuals arrived in the mail about a week later! Im telling you, that REALLY impressed me. They had my money, I had my computers, and the ONLY reason they had to send me the manuals was because they said they would (nothing in writing). They stuck to their word, Im a happy customer, and Im about to buy two ScubaPro MK25 S600 regs from them. (I only have one head; one reg is for my wife.) That convinced me that they are honest people.
I got the computers when they said Id get them, the on-line manuals were easy to download, and the paper manuals were in Italian. I first used the computers in Palau. They worked perfectly. After about a month, I called LP to enquire on the status of the English manuals (the paper manuals are very compact and perfect for taking on a trip so I wanted them). I was told that they were still on back order. I figured that LP was telling me what I wanted to hear and that Id never see the manuals. After all, they sold me computers they bought in Italy and in order to send me English manuals LP would have to buy them (an additional expense for them) from Sunnto. I figured I got a bit hosed. I got computers at a great price, but the principal of being lied to really got me mad. Now remember that it was just my head telling me I was lied to. They had my money so there was absolutely no reason for them to actually send me the manuals. I felt foolish for ever thinking that they actually would and assumed I was hosed.
Well, low and behold, two English manuals arrived in the mail about a week later! Im telling you, that REALLY impressed me. They had my money, I had my computers, and the ONLY reason they had to send me the manuals was because they said they would (nothing in writing). They stuck to their word, Im a happy customer, and Im about to buy two ScubaPro MK25 S600 regs from them. (I only have one head; one reg is for my wife.) That convinced me that they are honest people.