One persons story....(part 1)

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Otter

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This is from a non-SB member, but one of our local diving community. With his permission, I have posted this here....

Hi folks,

My last post from Cozumel indicated I had been beached after three days of beautiful diving because of a little storm that was cooking down around Honduras. Well, that little storm turned out to be Wilma, the worst storm to ever hit the island. I could write volumes on what happened over the last week, but this message will be as short as possible to give you a flavor of what happened, and some lessons learned. The story will be in a chronological order, and I will try to send some pictures once I find a web site I can use. If you just want the really short version, Cozumel and Cancun are disaster areas, and will not recover for awhile. I'm sending this to my distribution lists as well as a couple of others, so you might get this a couple of times if you are on other lists. Sorry for the redundancy, but Cozumel is one of our most popular dive locations and the word needs to get out.

Before the storm:
We arrived in Cozumel on Saturday 10/15/05, and went to the Fiesta Americana Hotel and Dive Resort on the south-west side of the island. I did a weather search before leaving the Sates, and no obvious dangers were evident. We dove Sunday, Monday, and Tuesday, but on Wednesday when we showed up to dive we were told there was a "little storm" coming toward the island, and that there would be no diving because the harbor master closed the port. The weather and water conditions were still gorgeous, and they said to check back the next couple of days to see if we could dive. So, we went to town to do some shopping, eating and partying, and I sent my previous dive report from an internet cafe.

When we arrived back at the hotel there was a notice of a general meeting later that afternoon concerning the storm, and we discovered that Wilma was a Category 5 hurricane headed straight for us. Oh ****!!!! I called our air carrier, American Airlines, but they had no available seats, were not planning on sending additional planes, and even if they could find us a seat they would charge an additional $200.00 for making the change. They justified the extra charge because the airport was still "open", and an evacuation was not mandatory. Boy, that is what I call great customer service. Anyway, only about 100 guests remained at the hotel, and we were instructed to pack all of our stuff, leave it in our rooms, and meet in the main dinning room where we would spend the duration of the storm. The hotel had nailed sheets of plywood over the windows, placed lounge chair cushions with pillows and blankets on the floors, had food and water available, and claimed to have an emergency generator if needed. That evening we got "locked down" for the duration, and expected the storm to come through the next morning and be over about noon. Oops, it didn't happen that way.

The storm:
Like many storms Wilma came in with a whimper. She had been downgraded to a Category 4 hurricane, and we were already planning our continued diving. Wilma was moving very slowly and didn't arrive as expected. But when the heavy winds finally arrived they were impressive. We couldn't see outside, but the sound of the wind and rain was like a continuous train whistle, and we thought the windows were about to collapse any minute. During the worst part of the storm it was obvious that the storm preparations were inadequate, and we had to improvise on the inside to prevent the room from coming down on us. We took furniture apart to nail the pieces into the walls as reinforcements for the shutters, stacked credenzas and other furniture against one doorway to the outside as a barricade to keep it from collapsing, and took down thick wooden curtain rods to brace the furniture. That still wasn't adequate and we had to have shifts of 4 to 5 men constantly push against the barricade to keep the storm at bay. The women and children were relocated to a laundry room downstairs where they would be safer, but we were concerned about rising water trapping them in that location and had to keep a watchful eye out. The power failed some time during the storm, and the emergency generator also failed. Thank God we were a bunch of divers, because most of us had a couple of dive lights and fresh batteries. Well, that is how it was for the next two days. The winds were 150 MPH plus, we slept when we could, ate and drank water, took turns manning the barricades and mopping/bailing up the water that was coming in faster than we could control it. Finally, on Saturday the winds slowed down to less than 100 MPH, and we began to expect the end.

The aftermath:
On Sunday, following 3 days of lock down, we were allowed to return to our rooms. It was still a bit windy to go outside, there was no power or running water, but we were all glad to get out of that dinning room and off the floor. My back will never be the same. The hotel was messed up, and most of the rooms were a bit flooded, but OK. Those with unusable rooms were relocated, and we all pitched in to get things back in order. Our room was on the seventh floor and had a couple of inches of water on the floor, but a squeegee and towels got most of that taken care of. The room next door was demolished, and the corridors were filled with debris. We spent most of the day trying to clean and pick up debris, and it helped to keep busy. We had no communications with the outside world, had no idea where Wilma went, what the island conditions were, or what we needed to do to get home. We stayed up that night playing Hearts by candlelight with our neighbors, and went to bed praying the worst was over.

Monday morning blessed us with one of those beautiful Caribbean mornings, and we all got out to take a good look around. A survey of the surrounding area revealed widespread destruction, and we felt fortunate to have survived the ordeal. Hurricanes usually come in, do their damage, and leave within a day. Wilma was stubborn and pounded us for three days with two being severe. We found the road to town heavily damaged (gone in places), with trees and other debris blocking it. Local and guest men, women, and older children pitched in with chainsaws, axes, machetes, shovels, rakes and bare hands to clear and repair about two miles of road, and this allowed some people to come in with news and supplies. The supplies were good, but the news was bad. There was wide spread destruction on the island, all the piers except one damaged ferry pier were gone, the airport was closed indefinitely, and the hotel wanted us to leave. They wouldn't have provisions or services for us, and they feared bandits and looters coming in the night. We had to make a decision to stay or leave, and we decided to take our chances on the road. Maybe we could catch a ferry out to the mainland.

The trip across the Yucatan:
We were told that we could only take one suitcase each on the ferry, so we consolidated everything we could in our two dive bags, and left two suitcases with most of our clothes. Our clothes were classified as "soaking wet, wet, sort of wet, and somewhat dry", so it was pretty easy to discard them. We said our goodbyes, wished others good luck, exchanged phone numbers, and started on our way to town. Our travel service said they were going to send a van for us, but we walked all the way to the end of the cleared road without encountering them. We were lucky to find a kind cab driver who was out cruising, and he took us to the ferry pier. On the way we couldn't believe the destruction. Trees uprooted and/or denuded, power poles down, buildings demolished, windows gone, debris and flooding everywhere. It looked as though the island had been carpet bombed. We waited in line for a long time to get on the ferry, but finally made it through the Mexican army security check, and onto the 4:30 PM ferry to Play del Carmen. We almost couldn't get through the security check because the screeners wanted to see receipts for all our possessions, and wanted to specifically know what I was doing with dive gear. Hello, this was Cozumel after all, and I couldn't understand their logic. I think they just wanted a bribe or my gear. Luckily a very nice man, apparently from the island's tourist bureau, explained that divers come to the island with their gear, and usually don't have receipts. Oh well, on with the story.

We arrived in Playa del Carmen about an hour later, and found little storm damage except for along the shore. We decided to try to get to Merida which is across the Yucatan, and was said to have an open international airport. We located the bus station, bought our tickets for the 8:00 PM bus, and found a cafe to get some food. Playa del Carmen was business as normal except for half the town experiencing a power outage, but the reports we heard about Cancun were real bad. Widespread destruction. We returned to the bus station about 7:00 PM, but our bus didn't get there until almost 10:00 PM. After about five hours traveling through the Yucatan we arrived to Merida, and took a taxi to the airport.

continued....
 
The Merida International Airport is about the size of our Long Beach Airport, and there were thousands of people waiting in lines to try and get tickets. It was about three in the morning, however, and the counters would not be opened until about 6:00 AM. Nothing else was open either, and except for a British Consulate table set up for their citizens, it seemed as though the airport management and respective airlines were either ignorant or indifferent about the storm refuges. We settled in, relaxed, and waited for the counters to open. We had a choice of Continental, Mexicana, Click, and Aero Mexico Airlines services, and we chose Mexicana. Once the counters opened the **** really hit the fan. People that had been waiting since the previous day and had good line positions were told they were now in the wrong place and would have to go to the end of the new lines, other lines were told to merge, and there were always people trying to cut in front of a line. Without getting into details, it was ugly. Shoving and yelling were the biggest problems, but a few fights were also stopped by the other refuges. We finally got our turn a few hours later, but there was nothing available until Saturday at the soonest. We couldn't bare to stand for hours in another line just to be disappointed, and the other airlines were raising their fares, so we decided to go back to town, and possibly drive or bus to Mexico City. Before we left the airport, however, one of our fellow travelers struck up a conversation with a lady that revealed an option previously unknown. It seemed that Frontier Airlines had services to Cozumel and Cancun, but did not have services at Merida, but were flying in planes from Denver to extract any of their passengers that were stranded because of the other airport closures, and just might take standby people.

Well, this seemed to be the best thing going, and we decided to wait until the Frontier representative got there to see what could be done. The representative indicated they were down there primarily for their ticketed customers, would fly as many planes down as necessary, and would place people on a standby list. Frontier even sent a VP of Customer Services down to help manage the evacuation. Things did not go smoothly, however, because the Airport Management and other Airlines located there apparently didn't want the outside competition, and even the Mexican government was placing obstacles in the way. Frontier could not solicit customers and their services therefore went mostly unknown. One plane got off the ground late Wednesday afternoon, and we were praying to catch the next one that evening. There were several hundred people on the standby list, and we were numbers 60-63. Several things happened to prevent the plane from leaving Denver, and once it arrived at our location it was kept circling for several hours before it could land. It finally got on the ground, and all of the available standby people got on the plane. Apparently many people on the list either obtained other accommodations, went to refuge centers, hotels, or decided to drive out, and this allowed everyone else on the list to board. Anyway, we departed Merida for Denver with 25 to 30 open seats while there were thousands of travelers still in the airport that would have given anything to be on that plane. Frontier was prevented from advertising their services, and making any kind of announcement would have caused a riot. The flight crew, incidentally, had gone past their allowed flight time, and had to defy FAA regulations to fly us home. Believe me they will all go to Heaven.

Going home:
Once we were airborne the passengers erupted in cheers, but soon fell asleep from exhaustion. Most of us had been traveling and awake for days. I had coffee and a snack, settled down and closed my eyes for just a minute, and the next thing I knew we were landing at Denver International Airport. Once off the plane I got down and kissed the good old USA. God it was great to be home, and Frontier really made us feel welcome. It was three o'clock in the morning and Frontier employees were there to greet us and welcome us home. They looked sharp and clean, and escorted us through the airport, expedited our way through customs and immigration, and led us to the service counters for flight transfers. The counters were staffed with at least a dozen Frontier employees to make sure we were all processed in a timely and convenient manner. Our transfers were processed quickly, those with long layovers were given hotel vouchers and service transportation, and those with short waits were provided with food vouchers and blankets/pillows. I just can't tell you how it felt to have experienced almost a week of absolute Hell, and then encountering the friendly and professional employees that work for Frontier airlines. Every time I try to tell that part of my story I get choked up and have to wipe my eyes. I Told their VP, Cliff Van Leuven, that they surely made some new lifetime customers. Our flight to LAX left at 7:15 AM, and we were home in Huntington Beach by 10:30 AM. A shower, some coffee, and then cleaning dive gear was the first things done, and then bed. God I was tired, but I still keep thinking about the thousands of people that are still struggling to get out of Mexico, but are being frustrated by inconsiderate or indifferent officials and transportation employees. It is a shame, they need our money, but don't seem to want us to come back. I've heard several people claim they never will.

Lessons learned:
This was my story as best I remember it. There were others with much more tragic stories, but my worst complaint was the frustration caused by uncertainty. Not knowing if what you were doing was taking your to safety or peril. I want to acknowledge and thank all the wonderful people that did help us. The staff of the Fiesta Americana Hotel, and especially Jose, the manager, who almost chopped his foot off clearing road debris with an axe, the taxi driver on Cozumel, our fellow travelers that shared our ordeal, and of course Frontier Airlines and all their angels that made our trip home possible. Now lessons learned:
  1. Have a cell phone with international capability. Had I had mine reprogrammed before I left the States I would have had information, communications, and the ability to have someone back in the States work the internet in my behalf. Make sure you bring a charger, and keep your phone fully charged.
  2. Take a couple of good flashlights with fresh batteries.
  3. Take enough medications to last a week more than you planned.
  4. Take a mini first aid kit. You be the judge of what you'll need, but remember you just might get sick.
  5. Try to pack everything in one checked suitcase per person. This may be hard because the new rule since October 1st is 50 lbs max instead of the previous 70 lbs, and diving gear weighs a bunch. The other diving gear option is to only take what you absolutely need, and rent the rest, but this depends on where you are going and what kind gear is available.
  6. Don't take a lot of unnecessary valuables, always have your passport and valuables locked up or on your person, and never leave them unattended.
  7. Place copies of your passport in your luggage, and leave one with a person back in the States that you can contact.
  8. Notify your credit card folks of where and when you will be traveling so that they don't turn you off without notice because of some funny charges. That happened and almost cost some people a flight home.
  9. Register your travel on-line with the State Department. This is real easy to do.
  10. Have lots of one, five and twenty dollar bills. Travelers checks aren't always taken, and if all you have are 50 and 100 dollar bills it might just cost you that amount for an inexpensive item or service.
  11. Always take a good pair of walking shoes that completely incase your feet. After earthquakes and hurricanes glass and debris are very common.
  12. Take along patience and a sense of humor, and try to help others whenever you can.

Wayne K. Phillips
Surf City SCUBA
Huntington Beach, CA
 
The word "wow" certainly comes to mind... along with a lot of others. I guess the small benefit of all this is in seeing just how well some people were able to come together. One can only imagine 4 hour shifts of holding down the windows with 100+ MPH winds coming at you during what was suppose to be a relaxing and carefree vacation.
 
"Wow!" is exactly what I thought as I read this report. Thank you for taking the time to share it with us. I think the lessons learned can benefit us all.
 
Really excellent account of the storm itself, but reading this just taught me another lesson...

Reading reports of other Wilma survivors only makes me relive the nightmare...so advice to others who went through this, don't read these stories unless you're ready for some emotions to follow.
 
That's quite an impressive story. I'm glad you made it out of there.

When disaster strikes, companies that truly care about their customers will rise to the top. Kudos to Frontier Airlines. Your story alone probably will bring them business that they would not normally have had. And they deserve it.
 

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