OldNSalty
Contributor
Why does Suunto even pretend? I actually liked their computer till it went out mid dive. A bit frustrated I sent in my defective computer, one of those with the defect that they tried to run away from until they were sued into doing the correct thing. I was happy that they immediately replaced it and sent a new one the same day. Only problem is the new one, of course comes with no instructions, no box, no nothing except a scratch across the lens. Right out of the box...Little more frustrated
I reported it, guy took all the info and I even sent a picture and he says "thanks for letting us know." Really!?! I asked if I was going to get an email or what and I was told, "oh sure." Didn't sound confident. Days go by and I hear nothing so I follow up only to discover they have a copy of the conversation but that's it. Now I am very frustrated. Nothing was done. No report was filled. No action taken. The second guy says he will elevate the issue and I'll hear back. I have never heard back! Now I'm done.
I have a spare bedroom filled with dive gear and even more gear scattered around the house. Suunto, I will never buy another product from you. Suunto, crap computer, worse customer service.
I reported it, guy took all the info and I even sent a picture and he says "thanks for letting us know." Really!?! I asked if I was going to get an email or what and I was told, "oh sure." Didn't sound confident. Days go by and I hear nothing so I follow up only to discover they have a copy of the conversation but that's it. Now I am very frustrated. Nothing was done. No report was filled. No action taken. The second guy says he will elevate the issue and I'll hear back. I have never heard back! Now I'm done.
I have a spare bedroom filled with dive gear and even more gear scattered around the house. Suunto, I will never buy another product from you. Suunto, crap computer, worse customer service.