Well, what can I say.....All my replies are somewhere in the first thread Mr. Morton created after his cruise. I think most of his posts were removed but that is another story he knows very well. Thanks to all the buddies who write expressing the good cruises they have enjoyed on board the SMY Ondina. Really appreciate!
Let me just tell everybody about Mr. Morton's cruise:
Yes, we have bad weather and leaks. (the worst unexpected bad weather in that season for many years).
Yes we broke the 2 compressors onboard during the cruise. First time ever (that is why we have 2 compressors on board). we have already bought a new one and repaired the other two. Can it happen again?....yes, Peter's principle say it can happen again but hopefully not in your cruise.
Yes, we had bad air a couple of days due to the malfunctioning of one of the compressors before breaking down. We have compensated all pax the service of their regulators. (those who happily accepted, not Mr. Morton, who did not accept do not know why)
No, we did not have blund or repeated food during the cruise. Most of the pax onboard were vegetarian and most of them have congratulated us for the food during that particular cruise. I express my sorry to Mr. Morton for not liking it.
Our Dms not being safe: Absolutely untrue. But again I asked Mr. Morton for excuses if he had that perception.
Do not know why my way of dealing with the problem disgusted Mr. Morton so much althoughh it may be related to his false accusations of us operating illegally in the area when we are one of the most active collaborators with all local organisations, NGOs, Conservation International, Gahawishri organisation of liveaborad operators...etc.etc. and that point in particular he doesnt mention any more.
Mr. Morton, Sorry for being the main reason for your bad experience. We cannot say much more, we already offered you the same compensations than to the rest of the passengers on that cruise. We have improved in many ways thanks to your comments and for that we also thank you. If you think you have to continue reminding everybody about that particular bad things in that cruise, although you can read from other buddies who where at the same time onboard saying that it wasn't that bad, you have to know that you are damaging a business who has been operating for 11 years, that has a current yearly occupation of over 80%, that has had some "bad" cruises in these eleven years but many, many more good ones and we are an operation with many, many repeaters. We will continue providing good cruises, some of them absolutely outstanding and unfortunately I am sure we will still suffer some bad cruises in the years to come...we will try them to be the least.
There is something you are right, our colleagues from Mermaid or Amira as you reccommend and many others, like Pindito, Kararu, Arenui and many more, are great boats, with great management and therefore I happily tell everybody to join any of their cruises with the same tranquility as you should join any of ours, because you know what.......some times they also have a bad cruise or a strongly dissatisfied guest.
By the way have a look at our facebook site with the incredible shots from our last cruises to Cenderawasih Bay (
http://www.facebook.com/groups/167233633392305/#!/pages/SMY-Ondina-Dive-Indonesia/196221535156) and, although in spanish, you can also follow the blog where the famous reporter and adventurer Chano Montelongo wrote his experience on board the SMY Ondina from the 5th till the 15th of Feb this year,
En Busca del Kraken.
Good dives everybody!