.... tripadvisor's reviews have a number negative comments about AKRs dive operation: shoddy dive equipment, disinterested DMs and high diver to DM ratio (10:1 in one case). I didn't see anything like that on scuba board so was wondering if it was a reality or a small number of negative reviewers. Your thoughts?
In general, AKR get's high marks from the tripdavisor reviews but I always look at the negative reviews because they can be revealing.
What's wrong with a dive guide ratio of 10:1 ?
Oh, you were reading meanings into the title DM that don't have the same definition that they did in training. A "DM" in paradise is not there to teach you or do they represent in any way a defined "duty". That said, yes- there are DMs and great DMs. How do you know? For me, it's the ones that give a good dive brief with maps, tell me what we're likely to see, then go out of their way to point out the cool hidden stuff.
They will most certainly perform heroic acts if you screw-up, but they will simply NOT be hovering and watching you. If you are a danger to yourself and others, they should refer your situation to their managers and have you talked to about remedial training.
The other part of the equation is the "boatsman" (sometimes the Captain). He assist you with changing tanks, handing down cameras, helping you back on board and into your seat. These guys make or break a trip in my book.
There are huge variations in service quality, but
in their intended capacity, even 20:1 is not really an issue.
Do a few dive trips,
then go and read
Trip Advisor. See how goofy it gets. There is no way to understand any poster's breadth of experience as they gush or wail about any given dive operation.
I have seen their rental gear being used many times over the years, it always works. It looks like well maintained rental gear in a tropical environment. The UV and salt water is not gentle. Untrained people can only go by appearances. I have seen nicer looking rental gear availabkle on Roatan (and elsewhere), but as long as it works, the frayed edges and bleached-out colors don't really matter- if you really understand what you are looking for.
AKR has long presented a quality product.