WHAT!! you didn't buy from me!!!!!

Discussion in 'Basic Scuba Discussions' started by sdexcalibur, Dec 28, 2002.

  1. sdexcalibur

    sdexcalibur Nassau Grouper

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    Is it like this everywhere. My LDS acts like I'm smacking them in the face if I buy something from any other place besides them. I know their a business and have to live to but hey I don't owe you a D@M thing.
    I paid 350 for my cert. class. Plus I brought 3 other people with me. After I was done my Wife and 2 more people got certified. I like e-bay and sites like leisure pro and divers direct. I got a sweet deal on a scuba pro bc with air 2. The way they acted was like I spit in their face. Why would I spend hundreds more at their store when I picked it up for about half the cost of an air2.
    I know you lds owners aren't going to like that but it's true. Beside for a while I was renting everything every other weekend which is $60.00x2 (me & wife). We never got a discount. Now all I need is air.
    OK pheeew! I'm done venting. Can you tell I just got back from the shop. I getting my steel tank hydroed (right didn't buy it from them)
     
  2. O-ring

    O-ring Orca

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    Mine wouldn't let up about the drysuit for at least a month...they quoted me MSRP when I went in there and another shop cut me a better deal. I am all for loyalty when it comes to a few bucks, but a few hundred...nahhh. Gotta look out for #1 sometimes..
     
  3. Genesis

    Genesis Great White

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    with one local shop.

    Basically, for me, "the talk" is something like this, and has come after a particularly stupid act on their part;

    "Keep giving me a hard time and all you do is cost yourself more sales. You've made a lot of money off me. I can be pushed far enough to buy my own compressor, and might anyway even if its not a matter of spite, but if you DO get me upset you can bet I'll be buying it sooner rather than later, and WILL go out of my way not to spend money here.

    Your choice. Either you can have a customer for some things, or you can have a customer for nothing. I won't bother even asking about pricing on things that you tell me are price-controlled, because I know you can't compete. That is a choice you made, and its one you have to live with - at least with this customer.

    Until and unless you can compete, there's no reason to argue with you about those items. I will buy them online or from private parties. If your policies change, please do let me know, so that I can give you a fair shot at the business. If I ask you for a price on something, make it your best shot, because I don't believe in haggling - I will already know what I'm willing to pay, and what I can get it for elsewhere - including online.

    You get one shot per purchase. If you have to order it, or if you can't compete on the total package, then you're no different than the Leisurepros and the DiveInns from my perspective. You offer no convenience advantage and you definitely don't offer me a price savings. Since that's all you have to sell when the product is the same, you've got a problem in those situations.

    I'm not in your store to make sure you exist tomorrow, because I don't need you. In fact, you need me and others like me - and I'm fully aware of it. I shop here becuase I like to. The day I stop enjoying it is the day you'll see the back of my head for the last time. It really is that simple; we can either be friendly and there's something in it for you as well as me, or not - I won't suffer in either event."


    So far, its been ok. Some shops don't like that point of view, and that's ok. They need my money - I don't need them for anything. Anything they want to sell me I can buy elsewhere, or put together what I need to procure it for myself. I dive often enough that even the "big stuff" - like a compressor - isn't beyond the economic analysis working out ok for me over a couple of years.

    I'm exactly the kind of customer that these shops should take great care in not running off. A guy who comes in pretty regularly during the "low season", and who's name is a significant percentage of the total signatures in the Nitrox fill log book for the last two months, isn't a guy you want to decide that he doesn't like you all that much.

    But heh - its their choice.

    And mine.
     
  4. Northeastwrecks

    Northeastwrecks Divemaster

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    Boy, did they actually sit through that. I would have walked off after the first paragraph to help a paying customer. Of course, I would have made sure that the door latched securely behind you on the way out.


    SDEXCALIBUR, its too bad that your shop didn't see the light. At a minimum, my LDS will credit the entire cost of your OW against a substantial equipment order. I don't know what they would have done in addition to that for bringing in more students.
     
  5. Genesis

    Genesis Great White

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    and it would have cost you four customers, not just one.

    The other three who dive with me most frequently (including one person who dives with me essentially all the time) would go in on the compressor with me in a heartbeat.

    So let's see.... that's four. How many more times does that have to be multiplied before you have no customers left?

    Hint: I am not beneath wearing a sandwich board on the sidewalk in front of your shop. I've done similar things before.
     
  6. Dryglove

    Dryglove Loggerhead Turtle

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    For some reason i could totally see you doing this genesis;) Your quite a character:D
     
  7. Genesis

    Genesis Great White

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    it was on the floor of a trade show - as a T-shirt.

    It definitely drew more than a bit of attention....
     
  8. Northeastwrecks

    Northeastwrecks Divemaster

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    And you must be so proud of yourself. Personally, I would send you a no trespass letter, then call the local PD if you took one step on private property. Of course, I would also consider whether it was worth my time to up the voltage by filing for a TRO based upon commercial defamation if I found even a scintilla of inaccuracy, then seeing how well you and your four friends held up over the course of a multi-day deposition (each). Personally, I'm willing to bet that you'd lose it after a couple of hours and give me everything I needed.

    You could send the FTC a letter asking for me to be included in your crank file.

    Four cranks are simply not worth the business. I'd rather concentrate on valued customers than cater to a crackpot with a persecution complex.

    Now lets not hijack the thread. Be a nice boy and take your medicine.:bonk:
     
  9. jbm

    jbm Barracuda

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    It's not often i sympathize with the retail sector but...in this case I must. You simply sound like you are not worth the effort.
     
  10. Genesis

    Genesis Great White

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    I had a so-called "vendor" try that kind of bullying tactic on me - exactly once.

    I have a photocopy of a six-figure check, which I deposited and cashed, for my trouble.

    I'd love to have another. You'd make my day with such a tactic.

    It'd buy me a new boat.

    I love people who think they can abuse the law in this kind of way. It makes my bank account (and toy budget) sing.

    Have a nice day NE.
     
  11. King Kong Matt

    King Kong Matt Manta Ray

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    Genesis,
    You seriously need to get some more fiber into your diet. That and a daily glass of prune juice and I promise you'll feel better...






    P.S. - for those of us w/ a complete lack of sense of humor (you know who you are), the above is NOT meant to be construed as real medical advice.
     
  12. Northeastwrecks

    Northeastwrecks Divemaster

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    No abuse, crank boy. Note that I said that the case would depend upon an inaccurate statement. I'm sure that, given your limited intellect, I'd be able to find one.

    Put your money where your mouth is. PM the case name and docket number, along with the court. Alternatively, you need only tell me whether it was brought in the state court that has jurisdiction over Niceville, Florida and I'll take it from there.
     
  13. Genesis

    Genesis Great White

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    Do your own research NE. I owe you nothing, and from me you will receive exactly that.

    This board needs a kill file. Since they don't have one, I'll simply refuse to respond to you. And unlike others here who have made such threats, I'll actually keep my word.
     
  14. jbm

    jbm Barracuda

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    Someone needs a nap.......
     
  15. Northeastwrecks

    Northeastwrecks Divemaster

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    :rofL:

    GOOOOOOOOOOOOOOOOOOAAALLLLLLLL!!!!!

    ThankyouThankyouThankyouThankyouThankyouThankyou
    ThankyouThankyouThankyouThankyouThankyouThankyou
    ThankyouThankyouThankyouThankyouThankyouThankyou
    ThankyouThankyou!!!!!!!


    Wazza matter, Wittle bitty baby gonna run home and cry? I'll take that as confirmation that you were blowing smoke up peoples' :moon:
     
  16. sdexcalibur

    sdexcalibur Nassau Grouper

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    Another nice thing about the shop. When we were looking aroung to get certified. Another shop was charging the same price but gave everyone $25 off coupons. I mailed the shop told them about the coupon offered by their compotion and could we use it their. They said NO!
    Well the shop offering the discount was about 20 min further so we went with the closer. Not my decision, some worked nights and couldn't drive. But come on! after their mark up on EVERYTHING they couldn't afford to discout 6 people 25 dollars each.
     
  17. Genesis

    Genesis Great White

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    Vote with your wallet.

    I do.

    It seems to be the only form of voting that most merchants understand..... (not that it should be any other way!)
     
  18. scubafanatic

    scubafanatic Great White

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    .......if your local LDS gives you a hard time, play 'devil's advocate' with them and trip them up with their own logic:

    1) Given that the average American will move 11 times in their lifetime,......and 20% of American families move annually, they are in effect saying any gear you buy from them should be depreciated @ a 20%/year rate---and in 5 years will be worthless---as on average you will be patronizing a 'new' LDS every 5 years....and you can expect your 'new' LDS to poor-mouth the gear you bought from your 'present' LDS and give you a hard time over servicing it, just as they are giving you a hard time right now!

    2) during the LDS 'sales-pitch' they remind you of what a good investment you're making in buying their 'quality' scuba gear...... they'll emphasize things like 'resale-value'........so don't be too concerned with retail-pricing, as you'll get most of it back if you have/want to sell it..........remind the LDS that it's a contradiction to give you a hard time bringing in a brand "X" item for service (bought elsewhere) and at the same time tell you how great a new item from brand "X" is.

    Ask them how can there be any resale value with brand "X" if dealers in brand "X" are known for giving owners of 'used' brand "X" items a hard time...this inherently destroys the very concept of resale-value they bring up in the 1st place!

    This works best if you stick to shopping at brand "X" dealers...that way they can't muddy the waters by bringing up brand "Y".......compare apples-to-apples.
     
  19. dmdalton

    dmdalton Barracuda

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    All of this attitude on both sides goes to demonstrate how out of touch with the marketplace the dive industry has become/is.

    I go into Giant Grocery Store and shop their sales and then go to SafewaY to shop their sales and next time I'm in Giant nobody says, "Hey why did you buy those Diet Cokes at Safeway and not here?"

    When I go to a Shell gas station instead of Exon the guy at Exon next time doesn't give me crap about buying gas at Shell because it was $0.03 a gallon cheaper.

    When I buy a car over the internet or go out of state because I can find a better price in WV instead of MD the local dealer doesn't refuse to service the car because I didin't buy it from them (granted their may be some warrenty restrictions if you live less than 50 miles from the dealer you purchased the vehicle from). And if I buy a one year old car they don't say, sorry, the warrenty was only good for the original owner.

    In 50 years I think the dive industry has gone backwards in their understanding of how to make it in the market place.

    Since I have my own compressor/mix station and service my own equipment, I owe no one nothing. I give my business to shops (local or internet) that provide the goods and service I need. Sometimes that means price, sometimes that means speedy availability, but always it will mean pleasant attitude.

    Dave D
     
  20. Scuba

    Scuba Manta Ray

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    Do you know who is capable of being a VALUED customer?

    Or do I first need to prove my VALUE to you before you treat me like you VALUE my business?

    Do you know the VALUE of a customer?

    How much will a customer spend when:
    They get into the sport?
    As they update and progress throught the sport?
    Per year?
    Per lifetime?
    Per (X)
    Multiplied by other customers they bring in - or keep away.

    Maybe Genesis can say some of these things a different way. (sugar coated?) But I'll take honesty and straight talk any day. Valuable qualities for doing business.
     

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