AggieDiver
Contributor
For those of you flying Cayman Airways or Cayman Airways Express in the next few weeks, make sure you are keeping a close eye on your tickets and reservations. Starting yesterday morning, Cayman Airways has been monkeying around with my reservation for October the 31st. Apparently they are changing around some of the aircraft serving the Sister Islands, and their system is trying to automatically shift passengers to different flights to accommodate the changes. We were originally scheduled to fly from LC to GC on the 9:05am flight that is non-stop. Yesterday morning, I received an email from Cayman Airways that they were changing our flight to one that leaves LC at 8:30 and connects through Cayman Brac, getting us to GC at 9:45, which is still plenty of time to catch our 11:40am flight to Tampa on Cayman Airways. So I just accepted it and didn't ask why they had to change our flights. I knew they were making a change to some of their aircraft, and just assumed that the non-stop flight we originally booked was no longer on the schedule.
About 6 hours later, I got another email stating they were changing our flights. This time they left the flight from LC to CYB alone, but changed the CYB to GC and GC to TPA flights from the 31st to Nov. 2nd. I immediately called the airline and told them we could not fly back on the 2nd and still catch a flight from TPA to Houston on the 31st. They apologized and re-booked us on the flights on the 31st.
About two hours ago, I got another set of emails saying they were changing our flights again. This time they wanted to change our flights from LC to CYB and CYB to GC to the evening of the 30th, but leave the GC to TPA flight on the 31st. I called again and told them that was not acceptable and asked what we could do to lockout the system from continuing to try to change the reservations. In the course of that discussion, I came to find out that the LC to GC direct flight does still exist on the 31st, but it is sold out now. I am pretty sure that somebody deemed more important by Cayman Airways (probably a Cayman citizen) wanted to fly from LC to GC that morning and didn't want to take the connection through CYB, so my wife and I got bumped to the non-direct flight instead. In the course of doing that, I suspect the flights were already full through CYB, so they overbooked us, and their system keeps trying to rebook us to fix the problem. I didn't get any reassuring answer from their phone staff about how they were going to keep this from happening again. So I suspect that rather than relaxing during the time leading up to my vacation, now I am going to have to keep watching them like a hawk for the next two weeks and check my email multiple times per day while on vacation to make sure they don't keep trying to change our reservations while we are underwater.
Sad to think that they just got named one of the top eight airlines in the world, but can't seem to manage what is a fairly simple issue like this. I guess not having any competition on the flights to the Sister Islands makes them not worry too much about things like this. What am I going to do about...change airlines?
About 6 hours later, I got another email stating they were changing our flights. This time they left the flight from LC to CYB alone, but changed the CYB to GC and GC to TPA flights from the 31st to Nov. 2nd. I immediately called the airline and told them we could not fly back on the 2nd and still catch a flight from TPA to Houston on the 31st. They apologized and re-booked us on the flights on the 31st.
About two hours ago, I got another set of emails saying they were changing our flights again. This time they wanted to change our flights from LC to CYB and CYB to GC to the evening of the 30th, but leave the GC to TPA flight on the 31st. I called again and told them that was not acceptable and asked what we could do to lockout the system from continuing to try to change the reservations. In the course of that discussion, I came to find out that the LC to GC direct flight does still exist on the 31st, but it is sold out now. I am pretty sure that somebody deemed more important by Cayman Airways (probably a Cayman citizen) wanted to fly from LC to GC that morning and didn't want to take the connection through CYB, so my wife and I got bumped to the non-direct flight instead. In the course of doing that, I suspect the flights were already full through CYB, so they overbooked us, and their system keeps trying to rebook us to fix the problem. I didn't get any reassuring answer from their phone staff about how they were going to keep this from happening again. So I suspect that rather than relaxing during the time leading up to my vacation, now I am going to have to keep watching them like a hawk for the next two weeks and check my email multiple times per day while on vacation to make sure they don't keep trying to change our reservations while we are underwater.
Sad to think that they just got named one of the top eight airlines in the world, but can't seem to manage what is a fairly simple issue like this. I guess not having any competition on the flights to the Sister Islands makes them not worry too much about things like this. What am I going to do about...change airlines?