Excellent Customer Service

[mostlyirish]

My new Sport HDII flooded while on a Liveaboard trip with the Cayman Aggressor a few weeks ago. Intova was great to deal with and provided great service. I sent them the damaged camera for testing and two weeks later rececived a brand new camera to replace it. Thanks Shallyn. You and the support staff at Intova did a great job.

 

[socaljohn]

Second that, they are great. I called to order a clearance light and they steered me to one 2.5 times power for 10 bucks more. I affectionately call my light "the sun".

 

[IntovaJoe]

Thank you for taking the time to post this!! We apologize for the inconvenience of the flooded unit but try our best to take care of customers when issues arise.

 

[trsills]

I'll third it as well. I had posted a while back in the photography section about the excellent customer service. I had a dive coming up at the end of the week in Catalina, and I noticed a problem with my just received Sport HD II. Shallyn quickly sent out a replacement unit that we were able to use on the dive. I spoke to my LDS about my positive experience, and they said they were looking into replacing their Sea and Sea line with the Intova products. :cool2:

 

[cammurphy]

Hi - I will comment about the great service as well....Purchased an Sport HD II on clearance. The dive trip I was planning on using it on was cancelled, so it took some time for me to drop a card into it and try it out for the first time. Some of the pixels weren't recording properly. One email and I got a response from Joe and Shallyn, and then received a note from William, one of the tech guys on a possible reset to see if that would solve the problem. It worked like a charm, and one day after sending my first note, all solved.

I started using Intova products back with an IC 8 that had an issue, and was solved by great service. Since that time I have purchased 2 IC 14 cameras as well as this Sport HD. Not to mention various lights, strobes, trays and arms. Its the service that keeps me coming back. I recently got an inquiry from a nephew about what kind of unit to get for a trip to Hawaii...he will only be snorkelling, but pointed him to Intova, for a Sport HD....at that price point, and all the things it can do, its a no brainer. Shallyn even arranged to have it sent to his hotel......

Thats great service! I am sure he will rave about this every time anyone asks about his trip.