chipwd
Contributor
- Messages
- 372
- Reaction score
- 1
- # of dives
- 500 - 999
I purchased a DG03 computer from dive gear express back in March of 2013. I did not get it into the water until late July and to my dismay the depth reading was 4' shallower than my other dive computer. I wanted to verify this so I then used it in a pool with a known depth. Same result, the computer read 4' shallower than the actual depth.
I called Hollis and they had me send it back in August 2013. Not really sure what was done other than a notation that the firmware was updated to Rev 1B.
I next used it in Jan 2014, this time in a pool. Same thing happened, computer read 4' shallower than the actual depth. I called and was told I would get an email with a return label. Never happened.
I had to call again two weeks later and this time the email with the return label was sent. I returned the unit and got (I think) a different one sent to me. I took the new one to a pool and it also reads 4' shallower than the actual depth.
I called and was told I would get the email with the return label but it never showed. I had to call again after three weeks and an email sent to your web site with no response. I was again told I would get the email with the return label.
I am VERY unhappy with the less than satisfactory level of customer service but I am more unhappy that I cannot get a working computer. I have yet again contacted your customer service folks and they tell me they will send me the return label email today but I have lost faith that I will end up with a working computer at the end of all of this.
What can you do about this? I am tired of chasing around trying to get a working computer that I will be able to trust. Make me a believer in Hollis again!
I called Hollis and they had me send it back in August 2013. Not really sure what was done other than a notation that the firmware was updated to Rev 1B.
I next used it in Jan 2014, this time in a pool. Same thing happened, computer read 4' shallower than the actual depth. I called and was told I would get an email with a return label. Never happened.
I had to call again two weeks later and this time the email with the return label was sent. I returned the unit and got (I think) a different one sent to me. I took the new one to a pool and it also reads 4' shallower than the actual depth.
I called and was told I would get the email with the return label but it never showed. I had to call again after three weeks and an email sent to your web site with no response. I was again told I would get the email with the return label.
I am VERY unhappy with the less than satisfactory level of customer service but I am more unhappy that I cannot get a working computer. I have yet again contacted your customer service folks and they tell me they will send me the return label email today but I have lost faith that I will end up with a working computer at the end of all of this.
What can you do about this? I am tired of chasing around trying to get a working computer that I will be able to trust. Make me a believer in Hollis again!