Marty_C
Registered
My friend bought the Venture Heat Heated Dive Vest (2 batteries, about $850) about 2 years ago. He loved it. Unfortunately he passed away last year. I inherited the vest. Following their instructions and speaking with tech support we could not get the remote to pair with the vest. The vest is outside of their 1 year warranty.
This is the response that their technical support emailed back to me when I requested repair service for a charge outside of the warranty period.
Sending it in not under warranty we only would tell you if it salvageable or not.
Other then that there wouldn't be anything for us to do since we do not have a repairs department so we are unable to fix products on our end. We also do not have access to those parts/components here in the US, since the items are manufactured overseas.
So in plain english, out of warranty vests are totally rendered useless if something goes wrong.
I did try and contact the CEO and received no response.
I also left a message on their Facebook page, also no response to date.
It is unfortunate that there are companies that take this very short sighted approach to making money but I felt potential future buyers be aware of the lack of support for a product you might want to buy.
This is the response that their technical support emailed back to me when I requested repair service for a charge outside of the warranty period.
Sending it in not under warranty we only would tell you if it salvageable or not.
Other then that there wouldn't be anything for us to do since we do not have a repairs department so we are unable to fix products on our end. We also do not have access to those parts/components here in the US, since the items are manufactured overseas.
So in plain english, out of warranty vests are totally rendered useless if something goes wrong.
I did try and contact the CEO and received no response.
I also left a message on their Facebook page, also no response to date.
It is unfortunate that there are companies that take this very short sighted approach to making money but I felt potential future buyers be aware of the lack of support for a product you might want to buy.