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B&H NEVER issued appropriate RMAs for this merchandise. This issue remains open and pending. Soupcan (Equinox) offered to repair or replace the housing. B&H refused to replace the ruined video cam, batteries, tape, memory card, and any of the other items purchased. I have emails...

Empty V- I did not test the housing without the camera because I am a totally amateur videographer and there was no such suggestion to do so in the provided instructions. Nor has either B&H or Equinox suggested that should have been done throughout this long thread. I now know better, but...

Mr. Richards- Kudos to you for getting the right thing done for Bubba. I am not going to argue with you, as you (and most the time Sam) seem to really want to do the right thing. Please don't dwell on why I have not yet sent the housing back. Asked and answered. I do not seek a repaired...

I ask six questions, you answer one, and continue to argue that you had answered my questions. Fairly typical of your logic. You stated you were not a diver. That covers one of the six questions. OK, maybe I could give you three of six if one assumes that since you are not a certified diver...

These try to show how the monitor back mounting screws contact the camcorder mounting plate and the resulting failure to seal the back plate to the housing O-Ring. This is not super-obvious when you think you are sealing the unit, but the gap can be seen between the housing and the monitor...

see attached photos. Bruce

Sam, You and B&H have my money. My money works and has not ruined any of your other money. I did my part. PERIOD. I have yours and B&H's products. They do not work. They did ruin other products. They as a package did not perform as represented. I want my money back. Send my...

Henry- Sorry, could not leave that misinformation uncorrected, my comments below in BOLD ----------------- Bruce, I have no idea what your difficulty might be. That appears to be part of the problem. Too focused on wining an argument, and no knowledge of the real problem. I received an...

I had indicated I needed to talk with Henry, he has never called. This is now out of my hands as the case is prepared for formal presentation. Apparently Equinox has changed their position, so it would seem the case may need to be expanded. Sam, you called, we talked, we agreed. I...

Big Shock again. Never heard back from Henry or anyone at B&H. Not here or in response to my direct email. Hope you folks are reading and learning here. Avoid B&H. Now I have no choice but to escalate this through more formal processes, when all seemed like it was finally moving in some...

Hi Henry- I sent you an email with my home, work, and cell phone numbers as well as my personnal email address. Please contact me to discuss. Bruce

Hello Henry- I am sorry to hear of your difficulties. I hope your wife and son are feeling better soon. All else pales when issues of health arise. My sincere thoughts are with you and your family. I too apologize for the delayed reply. Thank goodness my reason is not nearly as...

Interesting that as soon as it is time for any action whatsoever from B&H they go silent. Vocal taking credit for Sam from Equinox actions, vocal in critisizing other vendors, vocal in cmoplaining that people are saying bad (but well deserved) bad things about B&H, but DEAD SILENCE as soon as...

By the way, the return shipping label from Equinox arrived today. thanks Sam. Bruce

Thanks Henry. What can we do about the CAMERA and other equipment though? Is B&H going to be anywhere near as accommodating as Equinox is being? Can funnel our energy toward some creative thoughts and arrive at some acceptable solution? Your 10 years experience at B&H would be helpful in...

Had a great discussion with Sam Gates of Equinoix today by telephone. He and Equinox are willing to do whatever they can to make the bad situation as good as possible with the portion of the issue they have control of. Sam, the label did not arrive today, so should be here tomorrow I assume...

OK folks, I hope you are kinda getting the B&H picture here? They smile when they take your money, insult you left and right if you voice concern about a problem. Stay away from B&H. Henry, I asked for escalation persons at B&H and no one gave me your name or contact info. Read the...

SEE ScubaBoard - Scuba Diving Forums and Social Network > Scuba Diving Central > Underwater Photography > The Canon Corner Equinox Housing for Canon HV30 There is an Equinox reply there also. The B&H reply above is verbatim to the other thread so I also copy my reply to the other thread...

Nice replies guys, I think there could be places for both of you on the Obama campaign staff. Great spin control. Now how about some action? FIRST B&H ======== B&H NEVER supplied their return policy or the other terms and conditions they NOW quote well after the deal was made...

BEWARE the Equinox HD 6 housing for the Canon HV30. I bought this with the monitor back and a significant amount of other accessories from B&H Photo and it is mis-engineered such that the monitor mounting screw on the monitorback contacts the camera mounting tray. Although it appears to have...