henryp
Registered
Camera Warranty....Well that says it all...and for $1200....WOW, now Im really shocked at how your treated and Im sure Equinox is surprised to hear how one of their dealers is treating their customers as well....
The Sagemax Warranty from NEW is 143.99, not 1200.00.
Sam Gates and I discussed this on the phone yesterday after I'd e-mailed him with the OP's original post. Equinox is entirely aware of how one of their dealers is treating their customers. Our customer too you know. Sam was kind enough to say, "I would also like it to be known that B&H ... has always acted in a responsible and positive manner." It was kind of him to say so.
Equinox has expressed their willingness to evaluate the Equinox products and the Sagemax warranty covers the camcorder. No one can replace the lost opportunity to video an unrepeatable event. I have already said, "B&H regret's Bruce's dissatisfaction and I sympathize with his disappointment." That was true and sincere.
A ScubaBoard Staff Message...
My credentials online are impeccable, and unimpeachable. Challenging my integrity is unwarranted. Being criticized by another retailer in a public forum is unprecedented and something I would find ethically uncomfortable.
We expressed our regret for this unfortunate situation at the outset. I think I am probably done with public debate here.
Last edited by a moderator: