Hi, sorry to hear about your problem. Are you sure the battery was really empty? Do not trust the battery indication - I hope it will be removed! Also, myself I can never see the faint LED blinking unless during a night dive or in a completely dark room (Tank Pod must be pressurised too, of course). Just try pairing using any of the two methods and if it works - it is OK.
If you are unable to pair and see your tank pressure, then of course, warranty will help you. Depending on where you are, it might be possible in some locations to arrange a convenient courier pick-up for you, if you are not near a cervice center. Contact our support at suunto.com/support and order a warranty service and our support will let you know the options.
Please reply here if the battery was really empty. I have not heard about an actual empty battery out of the box yet. There might some other hardware failure, but they are very rare.
Sorry again, and I hope you a quick replacement if it will go that way.
Regards,
Tom from Suunto R&D
Thanks Tom,
The POD paired without issue, just no light and the low batt indicator. The tank pressure seems a bit different than the SPG, but mine also consistantly over-reads by 10-20 bar.
Are you suggesting that we disregard the low Batt indicator and diving with it like this?
If so, should we still expect 2 years or 200-300 dives?
Cheers,
Rob