scubafanatic
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That is generally what its like here too unfortunately. Divers get a shock when they're told where the tanks are and are expected to set the gear up themselves and some look shocked when they're asked to load it onto a trolley ready for boat loading.
I hate guided dives when im a customer but without them here i can guarantee there'd be a huge number of fatalities as most of the divers are incapable of navigating to their exit point, monitoring their own depth, air or time or anything else. A large number of divers are completely reliant on their guide.
Half the problem IS the guided dive culture to start with - people emerge from courses expecting to have a nanny with them and as a result aren't practiced in actually conducting their own dive at all. Its not a good state of affairs at all but its the way things are in lots of places.
....honestly though, it's not always the customer's fault when they show up at a new (to them anyway) dive shop/boat/site/country and are taken aback by the unexpected, ie. that they will have to 'work' to go diving. Dive ops are hungry for business and will rarely point out the realities of diving with them.....so customers have a mistaken (and overly favorable/completely biased towards the dive op) expectation of their pending dive experience...I suspect dive ops wouldn't 'suffer' from being graced by 'powderpuff' guest divers if the dive industry wasn't smothered in wonderful hyperbole! I rarely see dive op ads promenently displaying their 'negatives' ( raging currents...poor vis......no DM leading dives.....schlepp your own gear all over the place....recommended for advanced divers only...you get the idea) Dive ops won't promote/volunteer...up front....these factors, to screen out the 'powderpuffs'....after all, they still love the 'powderpuffs' $$$ !!! ...to a substantial extent, this 'annoyance' at dealing with high-maintaniance/ unworthy divers is a self-inflected injury...the dive industry brings this on themselves !