I did not have this type of experience at CCV... As a matter of fact I filed a report with Roatan Charters and the management at the resort said that my entire group made up our complaints. Which included the instructors there committing standards violations with a new scuba diver. Myself and another instructor filed an report with PADI regarding this.
This is the report filed with Roatan Charters:
Trip Incident Report
Mailing address: Roatan Charter Inc. PO Box 877, San Antonio, FL 33576-0877
Fax to: (352) 588-4158, email to:terry@roatan.com
Attention: Terry Evans Original Roatan Charter Agent: Res#
Hotel or Operator : Coco View
ADDRESS: Roatan, Honduras, CA
CLIENTS NAME(S):
TRIP TAKEN: November 26th thru December 3rd DEPARTURE DATE: November 26th
Did you purchase travel insurance? No XX Yes
Did you file a claim or express your dissatisfction on site directly with the responsible party? No: Yes: XX
Who did you talk to, and what was the reply? Actually wrote it on the critique offered as part of the exit from our trip.
PROBLEMS ENCOUNTERED: Please list those that can be traced to responsible parties. Delays due to weather, strikes, traffic, cannot be dealt with by our office.
1. Resort Mgmt basically ignorred us the entire time we were there until it was time for us to leave. I was there in Oct2001 and the owners/managers stopped by our table every day during one of the meals. They greeted us and knew our names. We were greeted by a recetionist and did not even know who the manager was until the next morning at the orientation. The manager on Thursday evening during ‘game’ night offered certificates to a few divers that had milestone logged dives. I had 2 of my customers that both hit milestones and if the manager had even spent any time with us at all would have known this. My partner stopped the manager and asked about this and was told to see the office and they would print a certificate for my customers. The mgmt spent the entire week with their friends at every meal. And I am serious with this, as we were loading on the ferry – the husband and wife managers appeared on the dock to say good bye.
2. The dive operation violated PADI standards on several occasions. I am a PADI Course Director and therefore very aware of training standards and to be quite honest, when a standard is broken, it exposes me to a possible liablity issue as well. A woman named Glenda was taking her scuba diver course with instructors Alejandra and on dive number 2, I witnessed the instructor take the student to 56 feet and then leave her to look for a sea horse. The depth limit for a scuba diver is 40 feet. The depth limit for any beginner diver on dive number 2 is 40 feet. The next day, myself and another PADI IDCStaff instructor witnessed the manager of the dive shop take the same woman on a dive and although there was no training involved, the student was at 75+feet and the manager, although she was watching the student was a least 20 feet above the student. This is a PADI Standards violation and the instructor in both situations was not in a position to protect and assist the student should she have had any problems at all. I am writing a formal letter to PADI regarding this issue.
3. Every day on the dive boats, the IDCStaff Instructor and I both experienced a basic issue with being ignorred by the dive crew. Every time the boat pulled from the dock, we had to assemble our equipment. Everyone else on the boat, had their equipment ready to dive. And between dives the crew exchanged their tanks for fresh ones. KS and I had to do our own tank swaps and we had to assemble our equipment when we got on the boat every time.
PLEASE LIST WHO YOU FEEL IS RESPONSIBLE WITH REASONS
In listing, please note any comments made to you by persons connected with the trip, hotel, guide, etc., with their names.
COMPENSATION - Should you feel that any item above would justify a refund of a portion of the trip, please note here as to what you feel would be just compensations. Attach receipts for any incurred expenses that you are claiming.
Travel Agent mentioned that Roatan Charters wanted to offer a free return visit. I am very dissatisified with the over all service my customers and I received on this trip. Please tell me how you intend to correct this and give me a reason to reconsider coming back.
WHAT YOUR TRAVEL AGENT CAN DO
Our office will track down each item that you list to determine where fault, if any lies and will give a copy of this sheet to parties involved. Please understand that when one thing goes wrong on a trip, it tends to magnify others, many of which are not easy to trace, eg: Weather, Lost Luggage,Traffic Delays, Strikes, etc. Bear in mind, also that, our job is to properly place various reservations which you have chosen to become your trip. Once our office makes the proper reservations the delivery of all services rests with the party to whom we have conveyed your request. We do not own, nor control, hotels, airlines, tour companies, reception agents, bus companies, etc., who operate various trips. With the number of persons traveling, certain things can happen on the way to the forum! Please let us know both the good and the bad.
TRAVEL AGENT: ___________________________ PERSON SUBMITTING:
CLIENT SIGNATURE:________________________ Date: December 12, 2011
Address / Phone / Fax we should reply to if different than the original resrvation:
And the response from the resort was: "These customers should take their business elsewhere." Not a problem, we will. I have never been treated like this ever and I have over 15 years as a dive pro... My clients agreed that we will never return there... This is just out experience and I felt a need to share...
Looking forward to burning up a couple SD cards while in Roatan.
Let me know how it goes for you, take pictures. That would be nice. See you at breakfast, Skippy.
