Divedepo in Estonia?
- Thread starter brsnow
- Start date
Please register or login
Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.
Benefits of registering include
- Ability to post and comment on topics and discussions.
- A Free photo gallery to share your dive photos with the world.
- You can make this box go away
Joel Thomas
New
I ordered from DiveDepo some service kits (6 in total - about 150 euros worth of money) on the 21st of December 2023 fully paid by credit card on the spot. Items were supposed to be in stock.
One month later and (few e-mails asking for update) and I haven't heard ANYTHING from them.
Not a single word!
Here is how my order looks in their system:
I understand it was holiday period and I was expecting some delay, but one month without any reply is too much.
Today I asked them to cancel it and refund me. I somehow doubt I will hear from them, so I am getting ready to file a complaint with my bank.
Other people might have been happy with them, but in my case this is very disappointing.
Beware of Dive Depo guys.
One month later and (few e-mails asking for update) and I haven't heard ANYTHING from them.
Not a single word!
Here is how my order looks in their system:
I understand it was holiday period and I was expecting some delay, but one month without any reply is too much.
Today I asked them to cancel it and refund me. I somehow doubt I will hear from them, so I am getting ready to file a complaint with my bank.
Other people might have been happy with them, but in my case this is very disappointing.
Beware of Dive Depo guys.
happy-diver
Skindiver Just feelin it
- Messages
- 5,336
- Reaction score
- 4,792
- # of dives
- 2500 - 4999
I've had delays regarding Estonia and was refunded upon request
Minutes after my email asking them to cancel my order, they wrote back telling me that it will be shipped today.
Now, the order shows:
and further down they provide me a tracking number (although the parcel hasn't been picked up yet by their post office). Well...
Now, the order shows:
and further down they provide me a tracking number (although the parcel hasn't been picked up yet by their post office). Well...
I had a similar experience with them. Ordered 6 service kits. The got an email saying backordered which was ok because I wasn't in a rush to get them, but it dragged on. When I contacted them via message they were suddenly available to ship and they arrived quickly after that.
I suspect they are a very small outfit and lose track of what needs to be shipped. Although it was a bit of extra effort I was happy with my purchase and will probably buy from them again (but only when I need a relatively big order; shipping is vey expensive).
I suspect they are a very small outfit and lose track of what needs to be shipped. Although it was a bit of extra effort I was happy with my purchase and will probably buy from them again (but only when I need a relatively big order; shipping is vey expensive).
Bloody Marvelous
Contributor
No experience with DiveDepo, but I've had items on backorder for months with other websites. If you're going to buy SCUBA items online, be prepared to wait. Don't buy from websites without researching them.
So far, I've only be scammed once by divingstore.nl (aka divingplanet.nl), and that's because I didn't do my due diligence. They were listed on the police website as a known scam company, and there were plenty of negative reviews on the internet.
So far, I've only be scammed once by divingstore.nl (aka divingplanet.nl), and that's because I didn't do my due diligence. They were listed on the police website as a known scam company, and there were plenty of negative reviews on the internet.
Ok. After a long wait, I received the service kits today.
To sum up: I ordered (and paid) 6 service kits on December 21st 2023. Items were supposed to be in stock. After not receiving any update and few failed attempts from my side to contact them (one e-mail and one message through their "contact us" system - both of which remained unanswered), I asked them via e-mail to cancel my order on January 22nd 2024 (one month after my initial order) to which they replied immediately saying that they would post the parcel that day.
Parcel was posted on January 23rd and I received it February 1st.
My issue was not the delay (I was not in hurry) but the total lack of communications all this time.
I wouldn't call them a scam, but potential customers should be prepared for long delays without much communications.
All the best...
To sum up: I ordered (and paid) 6 service kits on December 21st 2023. Items were supposed to be in stock. After not receiving any update and few failed attempts from my side to contact them (one e-mail and one message through their "contact us" system - both of which remained unanswered), I asked them via e-mail to cancel my order on January 22nd 2024 (one month after my initial order) to which they replied immediately saying that they would post the parcel that day.
Parcel was posted on January 23rd and I received it February 1st.
My issue was not the delay (I was not in hurry) but the total lack of communications all this time.
I wouldn't call them a scam, but potential customers should be prepared for long delays without much communications.
All the best...
Similar threads
