Does anyone know what's up with Turquoise Bay?

[CajunDiva]

There is a phone number listed in the US:

Reservations (USA): (617) 391-8338

 

[dmaziuk]

There is a phone number listed in the US

Yes, thanks, I know. By the time I got around to it the person on the other end has already realised her e-mails were somewhat abbreviated and were missing a couple of important bits of information. We got the confusion sorted out.

I wouldn't be surprised if our original booking is a result of asking the booking program for a 7-day package for 9 days. I've seen enough code, and wrote some of it myself, by now to expect this sort of "does not compute" snafus all over the place.

The moral of the story is: call that number and book directly with the resort next time.

Thanks everyone.

 

[CajunDiva]

Glad to hear it worked out for you, and that you let us know. I'd hate for good people to get a bad reputation from an issue of confusion. Roatan's a great place...sometimes the logistics get a little complicated