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DSS (Deep Sea Supply)---Warning

Discussion in 'Buoyancy Compensators (BC's) and Weight Systems' started by Skyflyer, Jul 9, 2018.

  1. Skyflyer

    Skyflyer Solo Diver

    # of Dives: 0 - 24
    Location: PNW
    34
    25
    8
    Don't even consider buying from this guy. He is absolutely overwhelmed with the move to Nevada, unable to provide customer service to his past customers and ruder than ever. I called DSS to ask about taking care of a leak in my wing that occurred on the very first dive (after buying it about 20 months ago) down in COZ. I understand his warrantee is only 1 year, but I was hoping to at least see if he would back up his gear (that apparently is the best in the WORLD) or buy another wing. After being berated because he has equipment in 3 different states and is overwhelmed and it's my fault, I should have let him know what I think of him, his business and his customer service, but I politely listened, thanked him and said goodbye.

    I HIGHLY suggest that you go elsewhere for your gear, if you ever are able to buy from him again. I've been around the world many times and have dealt with all kinds of wonderful and not so wonderful people, but he is at the top of the ego/jerk list. I've been nothing but nice and respectful to him but he doesn't have a clue how to treat people, especially those who have given him their business. I'm done with him and have to swallow the cost of replacing the bad wing (the best one IN The WORLD) with another one, hopefully from a company with great customer service.

    If you chose to buy from DSS in the future, do so at your own risk. Some people just don't deserve our time or our money.
     
  2. Pkishino

    Pkishino Instructor, Scuba

    # of Dives: 200 - 499
    Location: Sweden
    216
    93
    28
    Leaky wing? Just patch it up yourself instead of buying a new one Easy in most cases like fixing a bike tire. The rest in not going to comment on
     
  3. KWS

    KWS ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: SE TEXAS
    4,463
    1,071
    113

    I stand by him.....
     
  4. KWS

    KWS ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: SE TEXAS
    4,463
    1,071
    113
    DSS unfortunately is not a replaceable wing bladder. I say that in regards to there is no easy way to swap the bladder it is sewn into the wing and not accessed by a zipper.
     
  5. rddvet

    rddvet DIR Practitioner

    # of Dives: 50 - 99
    Location: Florida
    882
    657
    93
    Tobin got ruder? Didn't know that could be a thing. I was going to buy his wing years ago till I saw how he acts on the forum.
     
  6. Wookie

    Wookie Secret Field Agent ScubaBoard Business Sponsor

    24,144
    34,153
    113
    I'm surprised he answered the phone. His website clearly says he is not taking orders or doing business for 6 months, and moving a heavy manufacturing firm 1,000 miles by yourself must be ungodly stressful. I think you'll be lucky he doesn't give your phone number to the nigerian prince call list.

    Why would anyone think that their problem is so important to bother a man who is clearly not in business at this time?
     
  7. tridacna

    tridacna ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: New Jersey
    5,827
    2,877
    113
    It’s impossible for Tobin to get any ruder (R). That would break all known rules of civility (C) in the universe.

    When Rmax > (Cmax + infinity), it’s time to get a new vendor. That event ocurred many years ago. For exactly the opposite effect, see DGE or DRIS. Their R factors are <= 0.
     
  8. RhodeDiver

    RhodeDiver Solo Diver

    # of Dives: I just don't log dives
    Location: Massachusetts
    117
    51
    28
    I have no business here, but this is the internet so I can share my opinion. :wink:

    So your warranty expires before you used it and it is his problem? you should always check stuff when you first receive it. Now he didn't do more than he stated he would when you purchased it so you have to write a bad review. This is just the modern version of a temper tantrum.
     
  9. jgttrey

    jgttrey ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Houston
    648
    792
    93
    Tobin can be a bit crusty, but he has also been responsive and helpful every time I have ever had occasion to speak with him. Last time, one small part of my order was an offset d-ring or something and Tobin actually called me to apologize for the fact that it would take an extra day or two because he had to fabricate some more (even though I hadn't ordered it expedited or anything).

    I've ordered much gear from DSS over the years and it has always been great stuff and I've spoken with Tobin several times to answer questions, sent him pictures to get his opinion on rigging/fitment issues, etc. He is no-nonsense, but always helpful and his products are outstanding.

    He's advertised DSS's move to Nevada for months, and explained the logistics in great detail on this board, and it doesn't surprise me in the least that he's not in a position to drop everything and help with an out-of-warranty issue. It's just bad luck/timing. That's not OP's fault, but it isn't Tobin's either, IMHO. DSS will remain a go-to for me.
     
  10. rddvet

    rddvet DIR Practitioner

    # of Dives: 50 - 99
    Location: Florida
    882
    657
    93
    No offense as I like all of your posts, but I think you're either defending Tobin because you two are friendly (via SB or wherever), or more likely you're just assuming that the OP knew all of that. I only knew that Tobin was moving because I saw someone comment about it on FB. I rarely use FB so it was an accidental find. I had no clue he wasn't handling orders during that move. If I was a customer with an issue or question, I would not have known he's not doing any work and I would have called him. The OP's wing was out of the warranty period, so Tobin has every right to tell him he can't help. On the other hand, it's not the customer's fault that his gear manufacturer is moving. Tobin should either have put in place a way to help his customers with their basic requests or should be at least nice enough to say "hey, I'm in a move right now and am sorry. I can either fix it when the move's over or will find a way to help if it needs to be done sooner" (assuming it's a client with a minor in-warranty request). It sounds like in classic Tobin fashion, he acted like a complete a-hole and just lost himself a customer. He has very outstanding quality products, but I'm surprised he has any customers with the way he treats people. If you're in business you have to at least fake not being a douche sometimes.


    Hit it on the head. Look at how Mike at DRIS treats people and how DGE goes out of their way.
     

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