Frozen Zoop

[WB2GLP]

Why would you wear a diving computer in a swimming pool?

Is there something wrong with it other than fluffing up your zoop?

 

[Hendrik@Suunto]

mikeycanuk,

What is the serial number of this Zoop?

Best Regards,
Chris from Suunto

 

[mikeycanuk]

Currently on the Brac so I'll check when I get back home.


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[JohnnyRock]

Have the same problem with my wife's Zoop--not very many dives either. Did a Google search and found threads in which it was discussed. Contacted the (authorized) dealer via email. He suggested changing the battery may fix it; or I could send to them and they would deal with Aqualung--but warranty is expired. I tried soaking in water; doesn't seem to have helped. With so little dives on it, was hoping it'd be repaired or replaced (don't want to deal with this again) at no cost. Should I get it to the dealer?

 

[WB2GLP]

I would try the dealer first. They may be able to work something out with Aqualung.

Chris@Suunto may tell you otherwise if he has the power to intercede on your behalf.

 

[JohnnyRock]

I would try the dealer first. They may be able to work something out with Aqualung.

Chris@Suunto may tell you otherwise if he has the power to intercede on your behalf.

Thanks. I'll give him a chance to reply as the dealer's email wasn't too reassuring.

 

[cb5150]

Happened to me too, mine was still under warranty. Sent it back to Suunto and got a new one back!

 

[Hendrik@Suunto]

Hello All,

Sorry for the late replay, as I have been away an unable to respond. All pressure sensor issues such as the ones described in this thread are covered fully under warranty for 5 years from original date of purchase. If you are experiencing this issue please send your computer to the nearest authorized Suunto service center to you. I have a provided a link to the Suunto service center locater. Suunto Dealer Locator

If you have any other questions please feel free to contact me.

Best Regards,
Chris at Suunto

 

[JohnnyRock]

Hello All,

All pressure sensor issues such as the ones described in this thread are covered fully under warranty for 5 years from original date of purchase.

If you have any other questions please feel free to contact me.

Best Regards,
Chris at Suunto

Thanks for the reply. I'll get it to the dealer that I bought it from.

 

[Cutter1470]

Wish I had found this thread sooner. My zoop had the same issue but initially recovered after a long soak only to fail again about 20 dives later. Called repair dive shop and told nothing I could do. So I pitched it since it kept alarming and wouldn't shut off. It was a bit over 4 years old and only 100 dives at the time.
I guess I'll know better for next time.


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