Wingy
Contributor
Yeah I've tried to fling both Garuda and Lion airs Jakarta offices....good luck with that
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How do they justify not refunding you for cancelled flights?
Why can't you challenge it with your credit card company?
They rebook you, in our case on the first leg, 3 days later, the second leg 2 days earlier. If we had taken all the new flights we would have had 2 days in Ambon.....So we had no choice other than to no-show for that leg (and fly on Lion Air instead)
Again, it was an itinerary and one price for all the legs. I did try and challenge the business class upgrade that never materialized and Chase called me back to tell me that they had gotten in touch with Garuda and I would be taken care of if I called their 800 number...They didn't mention it would take 2 month...
Another *****d up algorithm ends like "you need to go to the central office in Jakarta to get your (replace here with your purpose) " (Usually pronounced Cha-kerhh-tahh, like it was Shangri La, Babylon or some mythical city ) if by chance you are in Jakarta, the "guy in charge" will not be there, either in a meeting or at home they'll tell you, gullible human.
Why can't you challenge it with your credit card company?
Try nusatrip for your bookings. I can't guarantee anythingbof course, but have seen others post that nusatrip refunded in such instances.
I've used them because wasn't able to book on certain Asian(Indonesian) airlines with my Canadian credit card. Whilst I was happy with nusatrip service/system, I was not able to figure out how to pre select a seat through them.