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I renewed mine online also in September--no changes to my information. It took until February to receive a reply that I was conditionally approved and would need to have a interview to finish the process for renewal. But of course the sweet and sour sniffles had struck by then and no interviews to be had. But I finally did the interview on arrival and I've already received my new card which only took five days--go figure. I guess they pick and choose who has to interview and who doesn't.

I did mine Sept 2020, maybe they stopped doing the interviews due to COVID? Not sure but I was approved online in a couple days.
 
An FYI:

Renewed online for my wife Jan.6 in the evening. Although I saw it was approved beforehand, she received her card in the mail on Jan. 20. Same picture as her old card. Only 2 weeks!!!
 
An FYI:

Renewed online for my wife Jan.6 in the evening. Although I saw it was approved beforehand, she received her card in the mail on Jan. 20. Same picture as her old card. Only 2 weeks!!!

Wow I renewed mine in July and I was told that my renewal was approved in early December.
 
Download mobile passport app...im Global, but find this much better when I'm with family. Free and easy to use...complete within 4 hrs of arrival....no one is ever in the MP line....no one :wink:
 
Renewed mine online pretty sure they gave an extension because of Covid. If you let it expire before you apply for renewal that may be a different story.
 
The other thing I noticed, as I renewed my wife's, is that you can renew 1 year out from the expiration date which is one's birthdate. I can renew April '21 even though my card is good until April '22 and it will be extended 5 years - good to April 2027. In case anyone was wondering!!
 
We recently returned from aruba thru Charlotte. We had 1 hour 10 min between flights. We ask at immigration about renewing since we were conditionally approved. He said no problem, made a call, we interviewed and still had plenty of time to make our connection. B
 
Received conditional approval in October. Could not get an interview until December in Las Vegas. They took a new picture and did finger prints again. Had our new card within 10 days. Interview was required.
 
https://www.shearwater.com/products/swift/

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