NCK
Registered
I renewed mine online also in September--no changes to my information. It took until February to receive a reply that I was conditionally approved and would need to have a interview to finish the process for renewal. But of course the sweet and sour sniffles had struck by then and no interviews to be had. But I finally did the interview on arrival and I've already received my new card which only took five days--go figure. I guess they pick and choose who has to interview and who doesn't.
I did mine Sept 2020, maybe they stopped doing the interviews due to COVID? Not sure but I was approved online in a couple days.