Problem with Brand New Supernova Torch

[tony5765]

I recently got the Intova Supernova Torch and seems like a great light. However, everytime I screw out the battery from the head, the light stops working and it takes a while before it actually works! The unit is fully charged and the switch seems to be ok. If I unscrew the battery from the unit, it stops working again and than I have to wait again before it works.

Is this common for the light to require some cycling time before it works or do I have a faulty light. This was bought brand new from Amazon.

Very bizarre...the old ones they had workded right away but they didn't have the battery unit screw away from the head with LED's.

Its now been 2 emails and a phone call - where is this great customer service I see on these posts!!

 

[Jax]

If you just got it, send or give it back to the dealer for replacement.

 

[IntovaJoe]

Hi Tony,

Sorry for the trouble. I received your emails and phone call but please note we are not open on the weekends and were closed yesterday for Columbus day. I have had a few lights act as you described and, no, that is not how the light is intended to work. You should store the light with the battery disconnected from the unit, or at least unscrewed enough to disengage the battery contact from the light head contact, but when reconnected, given that the battery is charged, the light should power right up. I would recommend returning the light under an RMA number with proof of purchase for testing and replacement. Let me know if you would like an RMA number (kevin@intova.net) and I’ll be happy to help. Thanks, take care.


Best Regards,
Kevin Lackey