Reg service question in Malaysia/Singapore.

[panicdiver]

Hi guys n gals

I've been doing some readings/research on various scuba equipment escpecially the regulator. I was wondering does the free service, free parts and other warranty stuff is valid if I buy the regulator in Malaysia or singapore.

I've heard that some of the regulator is not warranted - even if bought from authorised dealer - in this region but rather the dive shop that offer "warranty".

Please help and clear this out ... I'm confuse.

Thank you

 

[edwinh]

Official Distributors and service centres will honor the warrantee. If it is specifically written on the warrantee card that it is only applicable to specific country, then there is no reason to expect them to honor non-applicable clauses.

In Singapore, Richmond honors all Scubapro warantees. Divemaster Pratama does Aqualung. Koni services Poseidon and other exotic brands. I bring my Mares to my frequent diveshop who's an authorised dealer and service-centre.

You can always write to the equipment manufacturer to enquire if the special service like free parts, free labour etc applies in the country. For SP, I know it's free parts if you service it annually. You pay for labour.

 

[panicdiver]

Hi

Thank you for the info. I will check on the details.

Thank again

 

[tzeyap]

Official Distributors and service centres will honor the warrantee. If it is specifically written on the warrantee card that it is only applicable to specific country, then there is no reason to expect them to honor non-applicable clauses.

In Singapore, Richmond honors all Scubapro warantees. Divemaster Pratama does Aqualung. Koni services Poseidon and other exotic brands. I bring my Mares to my frequent diveshop who's an authorised dealer and service-centre.

You can always write to the equipment manufacturer to enquire if the special service like free parts, free labour etc applies in the country. For SP, I know it's free parts if you service it annually. You pay for labour.

As far as I am aware, free service parts for Scubapro regs is only applicable in the US. I am not aware of any makes which comes with free service or service parts in Malaysia/Singapore area.

Warranty only covers manufacturing defects and does not cover routine service. If a service part needs replacement even during the warranty period, most service centres will charge for the part.