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Shearwater Cloud App V 2.5.8 Bluetooth Connect Button

Discussion in 'Shearwater Cloud' started by freston4, Dec 27, 2019.

  1. freston4

    freston4 Angel Fish

    # of Dives: 200 - 499
    Location: Charlotte NC
    18
    6
    3
    Is Shearwater Cloud App (iOS) version 2.5.8 certified for successful use on iPhone iOS version 13.3?

    Whenever I select Bluetooth Connect button on my iPhone it closes the app. It does not matter whether the Teric Computer is in Bluetooth Pairing mode or not. I have reinstalled the app, checked iOS security settings, tried looking at the logs but not help.

    Does the Teric computer pair with Shearwater App v 2.5.8 on iOS 13.3?

    Please let me know. We got 2 Teric's for Christmas and our impression is going down hill quick with regards to the functionality of the app and ability to download dive logs.

    CyberDvr
     
  2. thumbsplitter

    thumbsplitter Nassau Grouper

    # of Dives: 200 - 499
    Location: Philadelphia
    86
    29
    18
    Went to update my perdix with the iOS app and had the same issue :(
     
  3. dlofting

    dlofting DIR Practitioner

    # of Dives: 200 - 499
    Location: Vancouver, BC, Canada
    504
    415
    63
    Why don't you contact Shearwater.
     
  4. lexvil

    lexvil Loggerhead Turtle

    # of Dives: 1,000 - 2,499
    Location: jamestown, ca.
    2,248
    1,759
    113
    Works fine on my phone, maybe try restarting the phone.
     
  5. Shearwater Cloud

    Shearwater Cloud Angel Fish

    56
    53
    18
    Hello CyberDvr,

    I'm sorry to hear that you haven't had a good experience with connecting your Terics to iOS. We have identified the Bluetooth issue with Shearwater Cloud 2.5.8 on iOS and we are actively working on a fix.
     
  6. Kohanbash

    Kohanbash Solo Diver

    # of Dives: 200 - 499
    Location: PA, USA
    99
    22
    8
    Thanks for working on a fix.

    FYI I was having the same problem this week with my iPad. It does work with my iPhone Xr still.
    Also SAC is reported as 0 (I have a Perdix AI)
     
  7. Paul McCartney

    Paul McCartney Nassau Grouper

    # of Dives: 100 - 199
    Location: Waterloo, ON
    103
    82
    28
    I was just in contact with Shearwater regarding the SAC issue. I've been using my Perdix AI 2 years without issue. I did the v71 firmware update 2 weeks ago and all 150ish dives I logged with the Perdix have SAC of 0 now.
    Anyway, Shearwater is aware and fixing the problem...soon, I hope.

    FWIW, I also download all my dives to Subsurface (I prefer it over Shearwater Cloud) and it's working as expected.

    Cheers
    Paul
     
  8. Mike1967

    Mike1967 Manta Ray

    # of Dives: 100 - 199
    Location: Victoria, Australia
    969
    422
    63
    Anyone have a link to the release notes for the v72 firmware?

    Edit: Just did the update, was hoping for a SM mode but nope.
    Not sure why Shearwater don't have the release notes on their website but it'd be nice to know what's new, there's nothing obvious to me.
     
  9. formernuke

    formernuke Regular of the Pub

    # of Dives: 50 - 99
    Location: New England
    771
    488
    63
    For the SAC I called shearwater yesterday and they said next firmware (couple weeks) should fix it.
     
  10. Mike1967

    Mike1967 Manta Ray

    # of Dives: 100 - 199
    Location: Victoria, Australia
    969
    422
    63
    SAC was fix in v71 for me, assuming your talking about no AI info on the DC but being in the logs after they're downloaded?

    v72 is out now.
     

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