cybordolphin
Guest
Let me guess what part.... lol.
Thats ok..... you won't hurt my feelings.
I just don't agree with the need for customer service online. I expect "0" customer service when I buy online.
That is not to be confused with good company policy (I have many times told my customers to keep either a broken, or wrong item, and shipped them a replacement no charge..... that is just the right thing to do).
I want automation, a secure payment option, and BIG savings, period.
I do my homework BEFORE I shop, and don't need or expect an 18 year old to throw me a half arssed sales pitch for a half an hour telling me what I do or don't need.
The whole idea for me is to save my customers money...... and I would never be able to do that hiring an entire "customer service department" to handle (hand hold) inexperienced online buyers. Fortunately time is on my side. In time common sense will kick in and folks will realize the advantages and accept the dissadvantages. The dissadvantages...... really are not bad anyway. Relax, lose the paranoia, get some patience, and enjoy the ride..... reap the benefits in MUCH lower prices than you would be able to get at your local B&M.
Have I personally ever been burned online? No.
Now.... ask me how many times I have been burned by that 18 year old.
Thats ok..... you won't hurt my feelings.
I just don't agree with the need for customer service online. I expect "0" customer service when I buy online.
That is not to be confused with good company policy (I have many times told my customers to keep either a broken, or wrong item, and shipped them a replacement no charge..... that is just the right thing to do).
I want automation, a secure payment option, and BIG savings, period.
I do my homework BEFORE I shop, and don't need or expect an 18 year old to throw me a half arssed sales pitch for a half an hour telling me what I do or don't need.
The whole idea for me is to save my customers money...... and I would never be able to do that hiring an entire "customer service department" to handle (hand hold) inexperienced online buyers. Fortunately time is on my side. In time common sense will kick in and folks will realize the advantages and accept the dissadvantages. The dissadvantages...... really are not bad anyway. Relax, lose the paranoia, get some patience, and enjoy the ride..... reap the benefits in MUCH lower prices than you would be able to get at your local B&M.
Have I personally ever been burned online? No.
Now.... ask me how many times I have been burned by that 18 year old.
