Venture Heat - Buyer Beware

[MaxBottomtime]

 

[lexvil]

They have made what look like some good improvements, it doesn’t help people with the only slightly older stuff if something quits.

 

[Boarderguy]

@wetb4igetinthewater

So the V2 shouldn't have similar problems. That's good because my buddy just got one.

 

[MaxBottomtime]

I wondered if the OP is like me. I go by the saying "When all else fails, read the instructions."
I don't recall if I paired my remote with only one battery attached, but I tend to try things before reading the instructions. The OP didn't say which vest he has, but the instructions are different for each version.

 

[Marty_C]

I have one and although it works well I don’t think I would suggest anyone buy one,you would probably be better off with layers.



something to aware of with any small speciality manufacturer, they can just disappear in a moments notice of course this can also happen with some of the big names too.

True, but they haven't disappeared. In fact they sell a lot of products to the winter outdoor industry (skiing, etc) and also products to keep you warm in the home. I understand the idea of a warranty period is to limit your liability on repairs but not to offer any repairs??? I would understand if they sent you to a 3rd party repair facility- but not even that, just an flat outright "sorry it doesn't work" attitude.

 

[Marty_C]

@wetb4igetinthewater

So the V2 shouldn't have similar problems. That's good because my buddy just got one.

I hope if it does have problems, it happens in the warranty period.

 

[Marty_C]

I wondered if the OP is like me. I go by the saying "When all else fails, read the instructions."
I don't recall if I paired my remote with only one battery attached, but I tend to try things before reading the instructions. The OP didn't say which vest he has, but the instructions are different for each version.

Not only did I read and follow the directions explicitly, as did my friend. I also called them and they sent me pairing instructions that were similar but not exactly like the ones in the printed manual.

 

[explore_DMC]

Have you considered that maybe you just need a new remote? One of mine broke so. I contacted them, sent some photos of my model and was able to get a new remote. Problem solved.

I did experience a similar back and forth with Kraken customer service concerning my phone housing that stopped working. They stopped replying to me so I reluctantly disassembled the housing and managed to get it working on my own.

 

[GiraffeMarineSalvage]

Even if a company is limited to "repair by replacement" because they don't actually make anything in house it's incredibly bad business to not at least offer a reasonable discount to purchase a replacement...

 

[Marty_C]

Have you considered that maybe you just need a new remote? One of mine broke so. I contacted them, sent some photos of my model and was able to get a new remote. Problem solved.

I did experience a similar back and forth with Kraken customer service concerning my phone housing that stopped working. They stopped replying to me so I reluctantly disassembled the housing and managed to get it working on my own.

I absolutely thought it might be the remote and was willing to pay for a new one if that was the problem but I was told in no uncertain terms that they have no parts and the only thing they could do was to tell me if it was broken or not.