VEO250 download problem

[Miller]

I just bought the oceanic VEO250 and down load cable. Can not get the down load to work. The message is Starting handshake and then Timeout. Then it goes back to the log screen. I have already checked the connection. Those seem okay.
Thanks for any help.

 

[Bazooka Joe]

What version of software are you on? I had this problem I shut down the software and reopened it and went straight to download and it worked.

 

[Doug Krause]

a timeout typically means that you are not making contact with the dc pins and cable - check this - and give our tech support folks a call if you continue to have difficulties.

 

[Jim Lapenta]

I had the same issues with my veo200. I solved it by selling the cable and keeping a bit better track of my times and depths on a slate and in wetnotes. Also if you have windows Vista I'm now of the opinion that not much will work with it at all. My next desktop will be a Mac. Thanks alot Bill Gates!

 

[Miller]

Problem solved. I sent the computer and cable back to scubatoys. They sent me a new set up. Now everything works. Thanks Scubatoys. Also thinks Tech. support at Oceanic. You did all you could. But when it’s broke it’s broke.

 

[Night Vision]

I just had a similar timeout error with a new Veo 2.0. The connection would not work if the cable was attached to a USB hub. I tried both USB2 and USB3 hubs with the same timeout result. When the cable was plugged directly into the computer's USB port everything worked.

 

[al248005]

I'm having a similar issue with my 250 as well. Just started here when I downloaded the latest version of software. Is there any way to clean the connection terminals on the computer. Could I use rubbing alcohol to try and clean the terminals or could that damage something in it?