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Warning about RDX-650 and Sea & Sea service

Discussion in 'Sea&Sea' started by roflamingo, Apr 21, 2015.

  1. roflamingo

    roflamingo Garibaldi

    # of Dives: 25 - 49
    Location: Canada
    3
    0
    1
    Last year I purchased an RDX-650D housing for my Canon T5i. This housing leaked and I lost a camera body. This was on a Cocos trip.

    I thought the cause of the leak was perhaps something I had done wrong, so I replaced the body and went on another liveaboard dive trip to Turks. Again, the housing leaked and I sent the housing to where I bought it. In turn they sent the housing to their Service Depot who assessed that the housing was faulty from manufacturing fault.

    It has been 5 weeks since I have been waiting on Sea & Sea and their channel partners to make this situation correct by either replacing with a brand new, tested RDX-650 housing or to cash refund all of the S&S equipment I have purchased.

    I have 2 had liveaboard trips ruined, a camera body destroyed by water, and am still waiting for Sea and Sea to properly address this situation.
     
  2. OtherHalf

    OtherHalf Solo Diver

    # of Dives: 50 - 99
    Location: Virginia
    278
    92
    28
    Is Sea&Sea still in contact with you? Have they told you what they plan on doing to fix this? At least they took it back. GoPro is still giving my BS about how many SD cards I've tried...
     
  3. roflamingo

    roflamingo Garibaldi

    # of Dives: 25 - 49
    Location: Canada
    3
    0
    1
    I shipped the housing, dome port, flat port, extension ring etc. to the camera store I bought it from in California. They in turn tested it, confirmed it leaks, and they forwarded it to Sea & Sea's service facility, Pacific Housing Repair, who have confirmed the housing leak is caused by manufacturer's defect.

    I'm still waiting for Sea & Sea to contact either me or the camera store to address this.

    Sorry about your Go-Pro issues.
     
  4. EricM.

    EricM. Angel Fish

    # of Dives: 0 - 24
    Location: Clemmons, North Carolina, United States
    62
    10
    0
    I will have to replace my old gear someday, but it sure won't be with sea&sea. If it weren't for Backscatter, I would have ebayed it off by now.
     

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