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Wetwear Custom Hood - Review

Discussion in 'Wetwear' started by LiteHedded, Nov 10, 2017.

  1. giffenk

    giffenk Great White

    # of Dives: 500 - 999
    Location: toronto
    Agreed. Very poor customer service. We will never use them again.
  2. swimlikethefish

    swimlikethefish Divemaster

    I am taking a trip to the keys in 3 weeks. I'll be flying in and out of Fort Lauderdale. I could make an impromptu visit on your behalf if you would like. :poke:
  3. LiteHedded

    LiteHedded Great White

    i had someone bring it up at tekdive to Connie. she said i would be a priority first thing this week. haven't heard a peep yet.
    if i dont have it in 3 weeks i'd be happy to have someone take another crack at it

    i'll update this thread if/when this is ever resolved either way
    NatureLVR and ericfine50 like this.
  4. ericfine50

    ericfine50 DIR Practitioner

    # of Dives: 200 - 499
    Location: Grafton, MA
    At this point, I would stop payment and demand repayment.
  5. LiteHedded

    LiteHedded Great White

    yea maybe.
    still not a peep from them
    I emailed them just now (they completely ignored the last one i sent a few weeks ago) we'll see if they respond
  6. giffenk

    giffenk Great White

    # of Dives: 500 - 999
    Location: toronto
    In my experience phone calls worked better than emails. But only if they answered. It generally took 5 or more tries spread across a few days to get them to pick up the phone.
  7. Bubblesong

    Bubblesong ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 50 - 99
    Location: Massachusetts
    Also, now that there is caller ID, you may have to borrow a friends phone, with a different area code, if they are dodging you.
  8. LiteHedded

    LiteHedded Great White

    not my experience. a lot of times they dont pick up. they have ignored my voicemails in the past (when their mailbox isn't full)
    I have most of this documented until it just got absurd and I stopped writing it all down

    I don't think they're actively dodging me. i just think their customer service is exceedingly poor and they haven't cared at all about my order since they took my money 1.5 years ago.

    Connie is still mostly pleasant when i speak to her. but is occasionally not so pleasant. anyone who's dealt with wetwear knows what i mean.

    just glance through reviews on their facebook page and you'll see a lot of similar stories
  9. Dogbowl

    Dogbowl Loggerhead Turtle

    # of Dives: None - Not Certified
    Location: Somewhere
    Why are they still in business? Do they offer a service so unique/valuable that no one else can offer? I would’ve stopped being nice 1.25 years ago.
  10. doctormike

    doctormike ScubaBoard Supporter Staff Member ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: New York City
    You know, I give a lecture to surgical residents about the three "A"s of private practice. Availability, Ability, and Affability. You need at least two to be successful. So I always tell them that if you ever meet a doctor who is a real jerk, they are probably pretty smart and know what they are doing. You need to watch out for the nice guys. :)

    Maybe this means that their wetsuits really are awesome?

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