Here is a post I can warm up to. I get a little tired of the constant LDS bashing, which I think is counterproductive and mostly just a group rant.
The LDS that I frequent is pretty good. They have a large selection of merchandise on hand, a knowledgeable staff, and a great training facility. Their prices are competitive and will price match any LDS within 50 miles. They wont match an Internet site but their prices are generally close. If you are willing to wait for sales then their prices are typically better than Internet pricing.
Also, Ive never seen them cancel a class regardless of how small the class is but I have seen them add a class on demand. For example, my OW course consisted of my daughter and me with one instructor and one assistant instructor. In essence, we had private instruction as group pricing! Clearly no one made any money on that class. Also, my Nitrox class they scheduled at the last minute so my daughter and I could take along with our AOW again, a class of two.
I think they do an excellent job of balancing retail and service since to be successful they must do each well.
Finally, since most people are reluctant to publicly identify poor LDSs (a good thing) perhaps we could identify those that are superior somewhere on scubaboard.com. The only way an LDS could be listed is by a scubaboard member nominating them and having several others endorse it. If this were to catch on then perhaps it would serve to motivate a poor performing LDSs to get their act together. Any thoughts?