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Guest
Just for clarification: I'm not here to either defend or attack 'my' shop's policy.
My answer is in line with Chrisch's: there's no easy answers. Dive computer's might be borrowed. Logbooks can be falsified, and like yourself most people stop logging after reaching a certain number of dives (or right after they're certified). So to be honest mostly we take people's word for it, because that's about as reliable as previous methods. If they want to lie about it there's not much we can do (becaust they can also falsify ther logs) but at least the honus is on them if the dive turns out to be too challlenging for them, or if they make a fool of themselves on the boat when it turns out they don't know how to set up their gear.
ScubaRose
You have not answered the question about when the customer is advised of this requirement. I feel that is critical.
Any policies that are established at the time the contract with a dive op is made (payment is rendered and accepted) are part of that contract and are binding. Anything after the contract is made are requests and recommendations - not binding.
I don't mind policies that present restrictions or added expenses as long as they are up front. I am unhappy with any late add-ons. I tend to express my unhappiness with poor reviews but may cancel any contract and take my business elsewhere in extreme cases. Wasting a day of diving to take a refresher course would be an extreme case for me.
I checked a local shop in Austin TX. Their refresher courses are $75.