wjrussell
Registered
In general I am not brand-loyal. When I buy something, I try to get an item that best fits my needs. But, when it comes to scuba gear, I buy Zeagle and here is why.
I originally bought two Zeagle regulators because I read great feedback from happy customers (right here on SB). Also, I am very mechanical by trade and wanted the flexibility of servicing my own gear (not dead yet, by the way). Over time I ended up buying a total of four regulators for my family and we happily dove them with no issues.
I became a Zeagle fanatic due to my own stupidity. One day while servicing one of my regulators, I got a bit too aggressive and damaged the threads on a diaphragm clamping ring (don't worry if you don't know what it is). I told several old-timers about it and poked around a bit to find a new clamp ring. Everyone I talked to said that I was doomed and would need to buy a new regulator. I was told that the price of the part would be so high that the regulator would not be worth fixing.
Instead of throwing my regulator away, I called up Zeagle Express and explained to them my situation. Gene at Zeagle Express got me a new clamp ring at about half the price I expected (and much much less than the price of a new reg). To make a long story short, my prized Zeagle regulator is back in the water.
In the modern Sprawlmart-world, I am glad that there is a company offering such great customer service. Zeagle is now the only company that I recommend to people. I don't know of many companies (even beyond the diving world) that offer such exemplary service.
To the crew at Zeagle: Thanks for taking care of the little guys. As long as you maintain stellar customer service, I will nudge new divers your way. And eventually, if my Zeagle gear ever wears out (not likely), I know where to go for gear.
That is my Zeagle story, what is yours?
I originally bought two Zeagle regulators because I read great feedback from happy customers (right here on SB). Also, I am very mechanical by trade and wanted the flexibility of servicing my own gear (not dead yet, by the way). Over time I ended up buying a total of four regulators for my family and we happily dove them with no issues.
I became a Zeagle fanatic due to my own stupidity. One day while servicing one of my regulators, I got a bit too aggressive and damaged the threads on a diaphragm clamping ring (don't worry if you don't know what it is). I told several old-timers about it and poked around a bit to find a new clamp ring. Everyone I talked to said that I was doomed and would need to buy a new regulator. I was told that the price of the part would be so high that the regulator would not be worth fixing.
Instead of throwing my regulator away, I called up Zeagle Express and explained to them my situation. Gene at Zeagle Express got me a new clamp ring at about half the price I expected (and much much less than the price of a new reg). To make a long story short, my prized Zeagle regulator is back in the water.
In the modern Sprawlmart-world, I am glad that there is a company offering such great customer service. Zeagle is now the only company that I recommend to people. I don't know of many companies (even beyond the diving world) that offer such exemplary service.
To the crew at Zeagle: Thanks for taking care of the little guys. As long as you maintain stellar customer service, I will nudge new divers your way. And eventually, if my Zeagle gear ever wears out (not likely), I know where to go for gear.
That is my Zeagle story, what is yours?
