I have two Shearwater Perdix's. One regular, one AI. I lost somehow one of the transmitters and for the life of me, I cannot find the other box. I have Bluetooth on my laptop and an extra Bluetooth adapter, neither of which I was able to connect to my Perdixes. So I sent an email to Shearwater if they have a list of known good Bluetooth adapters.
Their response? Drum roll please...
They asked for my address to send me a new one. They could have said "we'd recommend purchasing one of ours for <reasonable amount, because Shearwater>" and I probably would have done just that. But no. They want my address to send me a new one. Free of charge.
Wow. Just wow.
I've been courted by other tec dive manufacturers. But no one has the history, the user interface, the amazing battery life, and customer service as Shearwater. This is why I recommend to my students Shearwaters. What an amazing company and product.
Their response? Drum roll please...
They asked for my address to send me a new one. They could have said "we'd recommend purchasing one of ours for <reasonable amount, because Shearwater>" and I probably would have done just that. But no. They want my address to send me a new one. Free of charge.
Wow. Just wow.
I've been courted by other tec dive manufacturers. But no one has the history, the user interface, the amazing battery life, and customer service as Shearwater. This is why I recommend to my students Shearwaters. What an amazing company and product.