Anyone know how long it takes for TDI to send C cards or have alternate email or phone contact info for TDI : re: east coast of the United States region? I have been trying to verify my certificate(s) for over two weeks for classes I took last month by email with no response.
Douglas: please accept my apologies on behalf of the company. You should wait no longer than one or at most two business days for a response to a request for information. We also aim to process diver-level C-cards within 24 hours of receiving registration information from the certifying instructor.
ALL leadership certifications are processed at our head office in Maine, and there is sometimes a delay issuing this level of membership. This is often due to incomplete or confusing paperwork. The normal time for processing is about five business days.
Our website has a comprehensive listing of both North American representatives and Regional Offices as well as Regional Directors. This includes email addresses and phone numbers.
Please specify which email address you have been using and which phone number you have tried to use. I will look into it myself and find out why the delay.
For the meanwhile, you can email me or post here specifics of the cards you are waiting for. Level, facility, instructor, date of course completion.
Are we to assume you have contacted your instructor directly to confirm he/she has submitted the 'paperwork?' If they did so using online registration, you would have received a confirmation email informing you that your registration was done... as mentioned above, diver certs take about a day or two.
Thanks and once again, I understand your frustration and will attempt to fix the situation.