Henderson Brand is the Best

[blacksambellamy]

I bought a henderson instadry suit about 5 years ago. This summer i damaged it during a dive,so i sent it back to the Henderson repair department. Approximately 1 month later i was advised the suit could not be fixed because instadry materials were discontinued.....They sent me a NEW Thermoprene 7mm totally FREE!!!!!!


What a great company Henderson is

 

[nimoh]

wow, that is great service. How do they make any money offering a 5 year 100% warranty?

 

[blacksambellamy]

My suit was repairable but they discontinued the instadry suit and no longer had the materials to repair it. For that reason they sent me a new one.

 

[nimoh]

if it wasn't discontinued, would they have fixed it for free?

 

[blacksambellamy]

No...but in my opnion they didnt have to send me a new one. They could have offered one 1/ 2 off or nothing at all

 

[Angry Turtle]

damn! that's a great way to treat a client.

I wonder if I should send my worn and stretched hyperstrech for repair...it's discontinued after all

 

[blacksambellamy]

i would send it in. This is the link with repair address, let me know how you make out

Warranty & Repair Information | Henderson Wetsuits | Millville | NJ

 

[drbill]

Glad you received good customer service from Henderson. When one of their Neosport wetsuits began falling apart after just 25 dives, they replaced it. Turned out that although it was sold by one of their dealers, it had been sitting on the shelf for some seven years and was a discontinued product. They sent me a new Neosport XSPAN to replace it. Unfortunately that wetsuit didn't last long either... the neoprene literally rotted away under the intact cloth. It was a nice wetsuit while it lasted... easy to put on and fit well. I can only assume bad neoprene was used in making it.