Ikelite Service Support - Is it worth it?

[fdog]

With 20 years of experience with Ikelite products (and service), I can tell you that their service is the best. It is difficult to find another manufacturer so service-oriented, in any line of business.

All the best, James

 

[jstuart1]

Since this discussion is about customer service, I would like to know about Ike's service on out of production housings. I am finding out the hard way that some manufacturers don't seem to supply parts for older video housings. Before I invest in another vid setup I would like to know about long term support. I don't want to have to upgrade every couple years just to have support for yearly service and in case of a flood.

 

[DennisS]

They have great customer service. I was impressed.

 

[alcina]

Since this discussion is about customer service, I would like to know about Ike's service on out of production housings. I am finding out the hard way that some manufacturers don't seem to supply parts for older video housings. Before I invest in another vid setup I would like to know about long term support. I don't want to have to upgrade every couple years just to have support for yearly service and in case of a flood.

Email Ike directly -> his emails are in a post a couple above this one. ikelite@ikelite.com (I think! better double check)

 

[fdog]

<snip> I would like to know about Ike's service on out of production housings. <snip>

Ikelite still maintains my well out of production SubStrobe 400's.

All the best, James

 

[verona]

Would recommend Ikelite service. I had a sensor replaced no questions when it flooded and emails are answered promptly

 

[jstuart1]

Sounds great. Anyone know where I can get an Ikelite housing for my VX1000? Looks like Sea and Sea won't supply parts for my housing anymore. It's been at thier shop since I got back from St. Croix in October and they still can't get parts for it.

 

[onbelaydave]

When you need something fixed "Right NOW" they'll go out of the way to meet your deadline. I had to have both my strobe's upgraded for my S2 and IKE had them back to me in 7 days total.

 

[nunomix]

Sent a new email to Ikelite and got an answer almost immediately. Made some more questions in subsequent emails and again got an answer in a blink of an eye.

I am happy to say that I was wrong in my first impression. It seems Ikelite does have indeed a great customer service. Will for sure get the Ikelite set.

Thanks guys!!!