Yikes..that website is, um, like Geocities 1994.
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I suspect the store issued them a temp from a paper PIC that had already been submitted.If you have been issued a temp PADI card (which means you have a PADI certification) any PADI instructor or PADI HQ can look up your info in 10 seconds. I am in Austin. If you need help message me.
if that is the case maj2 they have no recourse except. to repeat O.W. training, that sucks..