Aquaoren,
It happens to ME all the time. Perfectly acceptable, as the item ends up in the same place. Back with the manufacturer where it belongs.
I have (4). And don't bring my kids into it. I might let em loose on you.
If you want to know what is wrong with our society, start a new post. I'll splain it to you. I will start with the topic of manufacturers putting garbage on the market for "society" to purchase, and then left having to deal with it. And the huge waste of resources, time and energy spent on their "deeds". It's called being RIPPED OFF. And you are not pointing a finger at the real thieves here. I know plenty of manufacturers, and trust me..... it is no accident.
And the watch was not "lost". The damn thing failed. The customer is entitled to more than a watch..... they ought to be compensated for their time in my book. That is if their time is worth anything.
And the only person cheated.... was the buyer. He did not get what he paid for. Surely you can see that.
"Responsible for their deeds"? The damn watch flooded on its very first dive! Who should be responsible for the deed? The customer? The coffee is on.... smell it.