Hi all,
We just wanted to let all the participants of this thread know that there is a person to contact at the technical/engineering department in case you have technical questions, require additional information about the functionality of any of our products or assistance on how to process returns, warranties, etc; here you go:
mauriciomoreno@cramerdecker.com
Feel free to use that contact info going forward.
Sincerely
Sherwood Scuba Team.
That is who I contacted. Have not heard back. It was a week ago. update: I re-sent my email , and he responded with someone regional to contact instead. So I will contact them tomorrow.