Gentle, you claimed Kasia admitted it was used, I apologize that's how you read it, but that isn't what she typed. I read the conversation you had with her on live chat, and she didn't admit it was used. She only said we would send a new seal to ease your concerns. Which is awesome, and what we do for our customers. I'm not trying to bash you, because when someone's frustrated, they can take what someone types differently, but it was typed and easy for me to verify the conversation. I do take all conversations and issues seriously, no matter how big or small. We did send you a second seal to ease your concerns, and the original seal looks brand new from what we see in the pics.
Gentle, I understand your still not happy with what I'm telling you, privately or publicly, or how we addressed this for you. And I'm sorry we didn't meet your expectations, a the same time, I did shoot a video of me opening a brand new 10 pack of seals, and showing the same exact marks you are concerned with and address in your pics. You said that 2 instructors agreed it was used, but I apologize, they might not have all the info at their disposal that I do. The seal you received was brand new, straight from Si Tech. I apologize if you still feel different about the situation, it's your right to feel that way. All I can do is continue to show and tell you and try to ease your concerns about your experience with us. I do understand you had a bad experience with a competitor and a drysuit, but don't let that taint all of us other dive shops as it wasn't us.
I'm only posting this so others can see the video, as we don't ship used gear. Now, accidents can happen, and we always own them. My job is to figure out if something goes wrong, how we fix it. So, I take these types of issues very seriously, and look at all information to see what could have happened. Since you addressed it here, I wanted to bring back my findings to ease other potential customers concerns that read this.