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So why wouldn't you support a good LDS?
I would never "support" my LDS.
I shop at my LDS exclusively because THEY support ME.
Well I am sorry to say that all of this negative stuff is almost good to hear!
I live in a major city where there is like 4 dive shops, not a lot to offer for diving period and where the climate only allows for 7 months of diving where 2 or 3 of those months have temps below 55 F.
You would think that these guys would be doing their best to excel in all areas of their business but this is so far from the case it almost makes me want to open up shop. Their is one however that seems to out shine the others just with their honesty and straight forward advice. Not to mention the owner is a very attractive woman who likes to wear clothes of the "snug fitting" style, fine with me.
I find it odd that in this day and age where customer service and competitive pricing will pretty much dictate success that these shops, and not only in the dive industry, don't go out of their way to implement these two very important aspects.