bebo
Contributor
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Let's take a deep breath......... let's be rational.
This should not be a matter of who's right or wrong, but finding the truth. And if I've learned anything is that truth is usually found in the middle when you have two arguing sides.
I don't know the details that go around a scuba gear retailer nor about the huge market online. Heck, I'm new in the sport. I barely know the difference between first and second stage!!! But what I do know about is being a client with the culture of being a client. Not all retail stores are created equal nor all owners treat their customers the same way. Not all online stores treat their customers the same nor have the same prices.
As I see it, business of any kind involve many aspects. Price undoubtedly, plays an important role in any client-provider relationship. But as most things in life, this is not a unidimensional realtionship. Quality of service/products, personalized attention, speed of service and a myriad of details make a difference between those who make it and those who don't. But the most important element, at least concerning to us the clients, is having the "culture" of being a client. If someone mistreat you at some store and /or are negligent in the service, you DON't HAVE to come back, even if that's the only store for thousands of miles. In fact you SHOULD NOT. The same way, if at the store, they treat you well, one should appreciate that, no matter if next door they sell it cheaper. At least that's the way I do it.
This should not be a matter of taking sides. This is not a war. I'm pretty sure that out there there are some decent LDS owners that take care of their customers. As well, there some people that should be doing something else. The same goes for the online stores. If you have a good relationship, cherish it and take care of it. If they mistreat you, boycott it, or at least don't visit them anymore. Very important, even when you are affected in any situation, try to be as impartial as possible.
PEACE.
This should not be a matter of who's right or wrong, but finding the truth. And if I've learned anything is that truth is usually found in the middle when you have two arguing sides.
I don't know the details that go around a scuba gear retailer nor about the huge market online. Heck, I'm new in the sport. I barely know the difference between first and second stage!!! But what I do know about is being a client with the culture of being a client. Not all retail stores are created equal nor all owners treat their customers the same way. Not all online stores treat their customers the same nor have the same prices.
As I see it, business of any kind involve many aspects. Price undoubtedly, plays an important role in any client-provider relationship. But as most things in life, this is not a unidimensional realtionship. Quality of service/products, personalized attention, speed of service and a myriad of details make a difference between those who make it and those who don't. But the most important element, at least concerning to us the clients, is having the "culture" of being a client. If someone mistreat you at some store and /or are negligent in the service, you DON't HAVE to come back, even if that's the only store for thousands of miles. In fact you SHOULD NOT. The same way, if at the store, they treat you well, one should appreciate that, no matter if next door they sell it cheaper. At least that's the way I do it.
This should not be a matter of taking sides. This is not a war. I'm pretty sure that out there there are some decent LDS owners that take care of their customers. As well, there some people that should be doing something else. The same goes for the online stores. If you have a good relationship, cherish it and take care of it. If they mistreat you, boycott it, or at least don't visit them anymore. Very important, even when you are affected in any situation, try to be as impartial as possible.
PEACE.