Want Scubaboard members view on a servicing question

cerich · Jul 25, 2006

Hi all,

The whole service issue comes up frequently. Without starting a debate or long discussion of the quality of service work in the field I have a question.

Would it make a difference if a manufacture actually rated their dealers on their service center using established criteria for the ratings?

A yes or no would work fine here.

This is not something that is in the works yet, just tossing around at the lowest levels..

Firefyter · Jul 25, 2006

Cacia · Jul 25, 2006

tnfireman · Jul 25, 2006

cerich · Jul 25, 2006

That was quick!

Diver Dennis · Jul 25, 2006

Yes, as long as it is an honest rating and not a reward for high sales. Not saying you guys would do that but I'm sure there are manufacturers that would.

NadMat · Jul 25, 2006

another yes here

scubamickey · Jul 25, 2006

Bobbin-along · Jul 25, 2006

Who is doing the evaluating?
How much of the eval is subjective in nature vs. measurable skills?
How frequently will the shops be evaluated?

cerich · Jul 25, 2006

Diver Dennis:
Yes, as long as it is an honest rating.

It would be a set criteria based on experience and training of techs (and not just our training!),physical service area, repair and testing equipment, tools, stock levels of service kits and parts and be reviewed annually.

The reps would do the evauls.

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cerich

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Firefyter

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Cacia

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tnfireman

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cerich

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Diver Dennis

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NadMat

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scubamickey

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Bobbin-along

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cerich

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