grouchyturtle
Contributor
Not sure if this is the right forum for this, but it didn't really fit anywhere else.
Back in May, I got 4 tanks VIP'd, and 2 of them hydro'd, which also needed to be tumbled.
First of all, they all came back with barely 500psi. Not for nothing, I'd even expect to pay a little something for Nitrox, but not including an air fill in the price of a VIP is ridiculous, especially at what they charged. Also, this was never communicated to me, so I had no idea I had empty tanks until I got home.
Second, my doubles were reassembled completely wrong. Isolator pointing the wrong way, bands in the wrong spot, bands not even spaced correctly, and the best part, the valves facing the opposite direction of the posts on the bands. Best they could offer me was, bring them back and we'll fix them, and give you a fill. So after doing a **** job, and wasting my time, I get to haul them back, and you'll fix them, which I could just do (and did) on my own, and you'll give me the fill that should have been included. Wouldn't even give me Nitrox.
Now, fast forward a few months, and I remove the manifold, to convert them back to single tanks, and there's crap in the bottom (shop down here thinks they may be tumbling stones) and what appears to be some oxidation on the sides. See the photos.
I no longer live anywhere near this shop, so we'll fix it ain't going to cut it. All I asked was for either a refund on the VIP and tumbling or for them to cover my cost to get them re done. And in the event that the tanks should fail, a refund on the hydro, as if that's the case, the first shop should have just failed the tanks and not sent them for hydro in the first place. Not too unreasonable I don't think.
I called Friday and explained in great detail what happened, sent an email on Monday, and talked to another employee yesterday, and still haven't heard back from the manager. I realize a week isn't that long, but considering this is their second screw up, not to mention the size of this one, the common courtesy of a call back would be nice. Based on my previous experience, I'm thinking this shop's solution to everything, regardless of the circumstances is "bring it in and we'll fix it" which won't work this time and therefore they're giving me the blow off.
So now what? Do I wait? Try calling again? Or do I just file a dispute with my card and reply with the name of the shop here?
Back in May, I got 4 tanks VIP'd, and 2 of them hydro'd, which also needed to be tumbled.
First of all, they all came back with barely 500psi. Not for nothing, I'd even expect to pay a little something for Nitrox, but not including an air fill in the price of a VIP is ridiculous, especially at what they charged. Also, this was never communicated to me, so I had no idea I had empty tanks until I got home.
Second, my doubles were reassembled completely wrong. Isolator pointing the wrong way, bands in the wrong spot, bands not even spaced correctly, and the best part, the valves facing the opposite direction of the posts on the bands. Best they could offer me was, bring them back and we'll fix them, and give you a fill. So after doing a **** job, and wasting my time, I get to haul them back, and you'll fix them, which I could just do (and did) on my own, and you'll give me the fill that should have been included. Wouldn't even give me Nitrox.
Now, fast forward a few months, and I remove the manifold, to convert them back to single tanks, and there's crap in the bottom (shop down here thinks they may be tumbling stones) and what appears to be some oxidation on the sides. See the photos.
I no longer live anywhere near this shop, so we'll fix it ain't going to cut it. All I asked was for either a refund on the VIP and tumbling or for them to cover my cost to get them re done. And in the event that the tanks should fail, a refund on the hydro, as if that's the case, the first shop should have just failed the tanks and not sent them for hydro in the first place. Not too unreasonable I don't think.
I called Friday and explained in great detail what happened, sent an email on Monday, and talked to another employee yesterday, and still haven't heard back from the manager. I realize a week isn't that long, but considering this is their second screw up, not to mention the size of this one, the common courtesy of a call back would be nice. Based on my previous experience, I'm thinking this shop's solution to everything, regardless of the circumstances is "bring it in and we'll fix it" which won't work this time and therefore they're giving me the blow off.
So now what? Do I wait? Try calling again? Or do I just file a dispute with my card and reply with the name of the shop here?
