terrymrowley
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Since updating my computer to Windows 7 I'm unable to download data off my Wisdom.
I've tried uninstalling and reinstalling the software version 2.1.7 and the USB x64driver. I've installed it without the USB connected, and I've tried installing the software first followed by the USB driver as well as the driver first followed by the software.
I had it working one time but it won't work anymore, not sure what changed, the problem seems to be different each time I uninstall and reinstall. The randomly occurring problems are:
1) Works as expected, download screen says USB Interface FOUND, I put the computer into PC Mode and hit the download button and the screen shows Starting Handshake but then shows Time Out and switches back to the main dive log screen.
2) The Download screen doesn't open up when I press the '+' icon and the program does not go back to the main screen
3) I also have had intermittent problems where the program doesn't let me edit or add new Dive Site and Location information.
Right now I'm only experiencing problem #1.
I've submitted requests to Sherwood twice but no response...
Any help suggestions would be appreciated.
Terry
I've tried uninstalling and reinstalling the software version 2.1.7 and the USB x64driver. I've installed it without the USB connected, and I've tried installing the software first followed by the USB driver as well as the driver first followed by the software.
I had it working one time but it won't work anymore, not sure what changed, the problem seems to be different each time I uninstall and reinstall. The randomly occurring problems are:
1) Works as expected, download screen says USB Interface FOUND, I put the computer into PC Mode and hit the download button and the screen shows Starting Handshake but then shows Time Out and switches back to the main dive log screen.
2) The Download screen doesn't open up when I press the '+' icon and the program does not go back to the main screen
3) I also have had intermittent problems where the program doesn't let me edit or add new Dive Site and Location information.
Right now I'm only experiencing problem #1.
I've submitted requests to Sherwood twice but no response...
Any help suggestions would be appreciated.
Terry
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