Jim238
Registered
Hello Intova,
I just purchased an Intova IC 12 camera from Leisurepro and received it Thursday 9/16/10. After taking 20 pictures or so, it is now broken. When shutting the camera off, the lens only retracts 2/3 of the way into the body. It also appears to retract crookedly before stopping. After the retract stops, the lens extends to full length and then retracts again. On the second retract, it again stops abut 2/3'rds of the way in.
Needless to say, not a happy customer. Especially, as I am leaving as soon as possible to go diving for a week.
Being Saturday, neither you nor Leisurepro is available for your customer. Perhaps my mistake in purchasing your product from this vendor.
Please advise of the fastest way to remedy the problem with the defective camera.
Thank you.
I just purchased an Intova IC 12 camera from Leisurepro and received it Thursday 9/16/10. After taking 20 pictures or so, it is now broken. When shutting the camera off, the lens only retracts 2/3 of the way into the body. It also appears to retract crookedly before stopping. After the retract stops, the lens extends to full length and then retracts again. On the second retract, it again stops abut 2/3'rds of the way in.
Needless to say, not a happy customer. Especially, as I am leaving as soon as possible to go diving for a week.
Being Saturday, neither you nor Leisurepro is available for your customer. Perhaps my mistake in purchasing your product from this vendor.
Please advise of the fastest way to remedy the problem with the defective camera.
Thank you.