loudives
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the following pertains to Secrets and Sunscape Resorts in Cozumel
A message from the President of AMResorts
Dear Louis,
We have some important updates for you regarding the proactive steps AMResorts® continues to take to ensure your best travel experience during these ever changing times.
On January 12, 2021, the Centers for Disease Control and Prevention (CDC) expanded the requirement for a negative COVID-19 test to all air passengers entering the United States. This requirement will go into effect on January 26, 2021.
AMRESORTS® PROACTIVE SUPPORT & BEYOND
AMResorts® is proud to expand the already comprehensive CleanComplete Verification™ program with the introduction of CleanComplete+. As part of CleanComplete+, we are pleased to announce the inclusion of COVID-19 antigen testing on-property at no cost to guests traveling to the U.S., and as accepted per CDC U.S. travel regulations beginning on January 26, 2021. On-site property testing will be administered by Hospiten, an international private hospital network committed to providing a first-rate health care service for travelers, across the majority of our destinations*.
Test results will be received the same day in written format as required by the CDC. Guests should contact the concierge at each resort upon arrival to schedule departure testing.
If a guest receives a positive test while on property that prevents departure, the cost of quarantine at the property will be covered for up to 14 days. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This program is valid for travel through March 31, 2021.
INFORMATION ABOUT THE CDC TESTING REQUIREMENTS
According to the CDC, air passengers entering the U.S. will be required to present documentation of a negative COVID-19 viral test (called a Qualifying Test) conducted within the 3 days before their flight departs to the U.S.
For full information, please reference the FAQs on the CDC website, which can be found here.
TRAVEL ADJUSTMENTS
For guests wishing to make adjustments to existing reservations, we are happy to extend the previously announced Move the Date, Keep the Rate + a free night policy through February 28, 2021 for travel through April 30, 2021. If you have questions, we encourage you to reach out and contact your UVC call center agent at 877.923.2582.
We are pleased to be able to provide support in accordance with changing travel restrictions and thank you for your continued support.
Sincerely,
Gonzalo del Peón
Group President AMResorts® Americas & Global Commercial
*Provider details are pending for the following destinations: Costa Rica, Curacao, St. Martin, Acapulco, Ixtapa, Huatulco
A message from the President of AMResorts
Dear Louis,
We have some important updates for you regarding the proactive steps AMResorts® continues to take to ensure your best travel experience during these ever changing times.
On January 12, 2021, the Centers for Disease Control and Prevention (CDC) expanded the requirement for a negative COVID-19 test to all air passengers entering the United States. This requirement will go into effect on January 26, 2021.
AMRESORTS® PROACTIVE SUPPORT & BEYOND
AMResorts® is proud to expand the already comprehensive CleanComplete Verification™ program with the introduction of CleanComplete+. As part of CleanComplete+, we are pleased to announce the inclusion of COVID-19 antigen testing on-property at no cost to guests traveling to the U.S., and as accepted per CDC U.S. travel regulations beginning on January 26, 2021. On-site property testing will be administered by Hospiten, an international private hospital network committed to providing a first-rate health care service for travelers, across the majority of our destinations*.
Test results will be received the same day in written format as required by the CDC. Guests should contact the concierge at each resort upon arrival to schedule departure testing.
If a guest receives a positive test while on property that prevents departure, the cost of quarantine at the property will be covered for up to 14 days. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This program is valid for travel through March 31, 2021.
INFORMATION ABOUT THE CDC TESTING REQUIREMENTS
According to the CDC, air passengers entering the U.S. will be required to present documentation of a negative COVID-19 viral test (called a Qualifying Test) conducted within the 3 days before their flight departs to the U.S.
- Documentation should be for a viral test (NAAT or antigen) as approved or authorized by the relevant national authority.
- Test results must state: Negative, SARS-CoV2 RNA Not Detected, SARS-CoV-2 Antigen Not Detected, or COVID-19 Not Detected. Invalid will not be accepted.
- Documentation may be paper or electronic copy and must include the name and contact information for the laboratory or healthcare personnel who performed the test.
- Test results may be required to be shown again upon landing.
- Test results must state: Positive, SARS-CoV2 RNA Detected, SARS-CoV-2 Antigen Detected, or COVID-19 Detected. Invalid will not be accepted.
- Additionally, a letter from a licensed health professional stating that the passenger has been cleared for travel (called Documentation of Recovery) is required.
For full information, please reference the FAQs on the CDC website, which can be found here.
TRAVEL ADJUSTMENTS
For guests wishing to make adjustments to existing reservations, we are happy to extend the previously announced Move the Date, Keep the Rate + a free night policy through February 28, 2021 for travel through April 30, 2021. If you have questions, we encourage you to reach out and contact your UVC call center agent at 877.923.2582.
We are pleased to be able to provide support in accordance with changing travel restrictions and thank you for your continued support.
Sincerely,
Gonzalo del Peón
Group President AMResorts® Americas & Global Commercial
*Provider details are pending for the following destinations: Costa Rica, Curacao, St. Martin, Acapulco, Ixtapa, Huatulco