Aeris Customer Service

[hex92]

Wow! :07:

October 22nd I go diving at the local quarry for a DUI drysuit demo. ABout 10 minutes into my second dive I look at my Aeris Atmos2 and it says I owe about 38 minutes of deco and a bunch of other nonsense. I know that I am well within the NDLs so I finish my dive. I assume my battery is dieing. Tuesday night (Oct 25) I change the battery and the computer shows me all kinds of nonsense again. I immediately call Aeris. An actual person answers the phone on the 2nd ring. Within 2 minutes they tell me to send it back to get a replacement.

I call Scubatoys and they immediately fax me a copy of my receipt (the computer was 14 months old). I 2nd day air the computer to Aeris. They received it on Oct 28th and shipped a replacement back the same day. Its sitting right next to me now Which means I can pack for my Caymans trip without any worries.

SO kudos to Aeris for standing behind their product and thanks to Scubatoys for quickly providing me with a copy of my receipt.

 

[BabyDuck]

hmm, since i have an atmos 2 bought at scubatoys, i'm really really glad to hear it!!

 

[Chris Sawallich]

I also had an issue with the USB link cable from my Atmos 2.. For some reason it just wouldnt link.. I called Aeris and spoke to a Johnathon, he tried to help me fix it over the phone, and after realizing something might be defective. He told me to overnight the DC and link back to him. I said ok.. This was a tuesday and I need the computer for Dives on the upcoming weekend.. He said no problem...

Anyway I sent the DC and Link cable out on Monday overnight.. I received it back on Thursday all fixed and good as new.. With a follow up call form Johnathon to make sure I received it and make sure everything was ok.. AND IT HAS WORKED FINE EVER SINCE....

I was very impressed!! Would reccomend AREIS, if anything for their customer service...