Wow! :07:
October 22nd I go diving at the local quarry for a DUI drysuit demo. ABout 10 minutes into my second dive I look at my Aeris Atmos2 and it says I owe about 38 minutes of deco and a bunch of other nonsense. I know that I am well within the NDLs so I finish my dive. I assume my battery is dieing. Tuesday night (Oct 25) I change the battery and the computer shows me all kinds of nonsense again. I immediately call Aeris. An actual person answers the phone on the 2nd ring. Within 2 minutes they tell me to send it back to get a replacement.
I call Scubatoys and they immediately fax me a copy of my receipt (the computer was 14 months old). I 2nd day air the computer to Aeris. They received it on Oct 28th and shipped a replacement back the same day. Its sitting right next to me now Which means I can pack for my Caymans trip without any worries.
SO kudos to Aeris for standing behind their product and thanks to Scubatoys for quickly providing me with a copy of my receipt.
October 22nd I go diving at the local quarry for a DUI drysuit demo. ABout 10 minutes into my second dive I look at my Aeris Atmos2 and it says I owe about 38 minutes of deco and a bunch of other nonsense. I know that I am well within the NDLs so I finish my dive. I assume my battery is dieing. Tuesday night (Oct 25) I change the battery and the computer shows me all kinds of nonsense again. I immediately call Aeris. An actual person answers the phone on the 2nd ring. Within 2 minutes they tell me to send it back to get a replacement.
I call Scubatoys and they immediately fax me a copy of my receipt (the computer was 14 months old). I 2nd day air the computer to Aeris. They received it on Oct 28th and shipped a replacement back the same day. Its sitting right next to me now Which means I can pack for my Caymans trip without any worries.
SO kudos to Aeris for standing behind their product and thanks to Scubatoys for quickly providing me with a copy of my receipt.