Has anyone else had a bad experience with Red Sail Aruba ?
I dived with them just before Christmas and it was the worst diving experience I have ever had. I am a certified diver, and my son was doing a Discover Scuba course with them. We were staying at the Marriott. The reservations staff told my son to wait at the Marriot surf club pool in the morning. After 30 minutes, no one arrived to begin the course with my son.
He went back to the sales desk and another staff member told him he should have gone to the Hyatt pool, which is a few hotels away on the main strip. Meanwhile, I was waiting to be collected at the Marriot reception to be taken to the Hyatt Pier, and they forgot to pick me up. I complained to the sales staff who were extremely disinterested. But relcuctantly they gave me a free dive.
When I eventually got onto the boat, it was a complete disaster. I tried three tanks before i got one that did not leak or had a good o-ring. The staff seemed very harassed, quite obviously because they had an overfull boat. There were both students and certified divers cramed into one dive, with only two divemasters.
The boat left late, and when it did leave it did not go to the site I had asked for. Again, I complained but got no reaction, never mind an apology from the sales staff. The instructors and divemasters were fantastic, theyeven agreed that the company is a cattle boat operation, and tld us that they were embarrassed.
I then complained to the Manager Peter De Poop or Hoop, who offered us more free dives. Again I gave them another chance. This time the regulator that I borrowed, was free flowing during the first dive. When I asked the staff to change it I was told they had already given the spare to another. I borrowed the instructors Reg for the second dive. Still the boat was over full with divers, and we only got 40 min dives. Although the dive staff were great, I felt that I was on a conveyer belt and that they couldn't wait to get me off the boat. My son said the course was rushed, and did not get a long enough dive.
If you want a good dive do not go with Red Sail.........................